CCIP for Avaya
Connected Customer Interaction Platform for Avaya Contact Centers
CCIP integrates systems, digital channels, and AI with Avaya—ensuring real-time context across agents, IVRs, and workflows for faster, more consistent service.
17+
Years of Expertise
350+
Deployments in 20+ Countries
90%
Customer Retention Ratio
Connect Systems to Create
a Unified CX Architecture
Modern contact centers depend on multiple applications to deliver customer service. CCIP connects these systems into a unified operational framework within Avaya contact center environments.
By synchronizing customer data, interaction context, and workflow logic, CCIP improves operational efficiency and helps agents resolve customer issues faster.
Connect CRM platforms, enterprise systems, and digital channels
Enable real-time data exchange during customer interactions
Provide consistent context to agents, bots, and IVR systems
Extensive Integration Library
for Enterprise Systems
CCIP enables seamless connectivity between Avaya contact center platforms and a wide range of enterprise applications.
Through secure APIs, CCIP enables structured data exchange across business systems so agents and automation platforms can access the information required to resolve interactions efficiently.
CRM:
Ticketing:
Banking & Credit Union:
Healthcare:
Automate Customer Journeys Across Channels
CCIP enables automated workflows that coordinate interactions across voice, chat, messaging, and digital channels within Avaya contact center environments.
Customer interactions can trigger actions across connected systems, ensuring processes are followed without requiring manual effort from agents.
- Automate workflows across customer service operations
- Trigger system actions based on interaction context
- Reduce manual processes and operational delays
Deliver Real-Time Context to Agents and Automation
CCIP ensures every interaction is supported by the right information at the right time.
Customer profiles, transaction history, and service data can be retrieved instantly from integrated enterprise platforms.
- Retrieve data in real time from connected systems
- Enable contextual screen pops for agents
- Improve decision-making during live interactions
Enable AI and Intelligent Self-Service
CCIP acts as the integration backbone for AI-driven engagement within Avaya contact center environments.
By connecting conversational AI, IVR systems, and enterprise platforms, CCIP enables intelligent automation while maintaining access to real-time operational data.
- Support AI-powered IVR and chatbot workflows
- Enable intelligent routing and automation
- Deliver consistent responses across automated and human-assisted interactions
Flexible Integration and Workflow Configuration
CCIP provides a configurable framework that allows organizations to design integration workflows aligned with their operational requirements.
Through flexible architecture and intuitive configuration tools, teams can deploy integrations and automation flows quickly.
- Configure integrations without complex development cycles
- Adapt workflows as business needs evolve
- Accelerate integration deployment across contact center operations
INTEGRATION-READY
Integrate with a Range of Business Platforms
and Tools for Exponential Results
Leverage dozens of third-party integrations to sync multiple business functions and eliminate sub-optimal data silos. Get the right information at the right time from disparate data sources including CRM and ERP platforms, financial applications, and ticketing tools.
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals.
