CCIP: Contact Center Integration Platform by NovelVox

Managing customer interactions across disconnected systems slows down your agents and breaks your workflows.

When your backend applications, databases, and customer tools don’t talk to each other, every interaction becomes a manual search — increasing AHT, delaying resolution, and overwhelming your staff.

NovelVox CCIP (Contact Center Integration Platform) solves this by creating a unified, automated workflow layer across your contact center and all your core business systems. With real-time data access, automated lookups, and action-level integrations, agents get everything they need without switching screens.

Watch the video to learn how CCIP helps you:

• Reduce handle time with instant data retrieval triggered by incoming interactions
• Improve FCR with contextual visibility across all connected systems
• Give agents a complete 360° view of customer details, history, requests, and prior interactions
• Eliminate manual verification with real-time, rule-based workflows
• Automate updates and write-back actions with one-click, CCIP-driven workflows