Cisco EPIC CTI Connector
Seamlessly integrate Cisco phone system into EPIC Hyperspace, Hyperdrive & Cheers to personalize patient experience.
17+
Years of Expertise
350+
Deployments in 20+ Countries
40+
Healthcare Clients
Assist patients proactively by equipping agents with Cisco telephony controls within EPIC
Simplify workflows and extend agent support in Cisco Finesse Contact Centers with CTI connectors embedded within EPIC. Improve agent workflows, deliver quick support, and ensure effortless call handling by integrating your telephony system and the CTI interface.
Transform Patient Experience
Actively involve patients in their healthcare journeys by plugging your Cisco phone systems into EPIC. Streamline administrative tasks to reduce patient wait times by allowing agents to access their details and prior interaction history. Proactively assist patients in scheduling appointments, authorizing a prescription, insurance, sharing reports, and more with EPIC EMR/EHR integration.
- Accelerate healthcare assistance by eliminating screen switching
- Equip agents with quick call controls, including answer, hold, transfer, retrieve, consult, conference etc., for seamless call handling
- Sustain call intent with contextual screen pop for agents
Optimize Patient Support Operations
Enhance agents’ ability to deliver exceptional patient experiences with an embedded CTI interface within the EPIC. Facilitate them with team collaboration and interaction handling controls to improve performance and productivity.
- One-click controls to monitor and assist agents in real-time
- Team statistics and queue statistics to ensure effective team and interaction handling
- Quick stats to showcase current states of agents for seamless call transfers
Drive Personalization with Additional Features
Streamline your healthcare contact center operations with Cisco EPIC Integration. Equip agents with additional call controls by embedding your Cisco telephony system within the EPIC environment.
- Compatible with Epic Hyperspace, Hyperdrive, and Cheers.
- Additional 75+ third-party app integrations to amplify agent productivity
- Supports all types of integration methodologies like FHIR, HL7, and EDT feed, ensuring seamless Epic CTI Integration.
- Built-in productivity gadgets from NovelVox including Knowledge Base, Case Management, and Agent Dashboard.
FAQ
A technology that connects the Epic environment with your Cisco telephony systems. The integration allows agents to handle voice interactions from within the Epic Hyperspace screen, hence enabling a seamless experience for both agents and patients.
Smart CTI Connector from NovelVox offers ready integration of Epic Systems with Cisco UCCX, UCCE, & PCCE Contact Centers.
The call routing part is handled by the integrated telephony system. The connector interface only allows you to showcase the routed interaction inside Epic for seamless call handling.
NovelVox’s unified CX solutions including Epic CTI Connector are HIPAA compliant, which means the organization follows all required physical, network, and process security measures while dealing with protected health information (PHI).
CTI Connectors are available for Epic Hyperspace, Hyperdrive, and Cheers versions.
The connector supports both On-Prem and Serverless deployments. Get in touch with our solution experts to discuss in detail.
Prioritize Seamless Patient Communications with
Cisco Epic CTI Integration
