Types of ServiceNow Integrations


ServiceNow Integration with Cisco Finesse Agent Desktop

Swiftly & effectively resolve customer issues by integrating ServiceNow with Cisco Contact centers.


ServiceNow Integration with Avaya Agent Desktop

Get a unified view of all customer information by seamlessly integrating Agent Desktop with ServiceNow at Avaya contact centers.


Customized ServiceNow CTI Connector for Cisco

Deliver optimized user experience with embedded Smart CTI integration within ServiceNow for seamlessly raising tickets and managing them.

Tools to Enhance Performance

Smart CTI Connector offers Next-Gen integrated solutions for Cisco, Avaya and Genesys contact centers. Smart CTI Connector offers ready integration with 70+ applications across various business verticals to offer optimized industry-specific solutions. NovelVox offers smooth contact center integration with ServiceNow using Smart CTI Connectors to enhance contact center operations with improved ticketing experience and boost productivity. It offers improved user experience that bolsters the agent-customer relationship.

Why NovelVox

NovelVox is a pioneer in developing and implementing industry-specific contact center solutions for organizations across the globe for more than a decade. It caters to a wide variety of contact center industries of all types and sizes including banking, telecom, education, travel, healthcare, government, credit union, finance, and more. NovelVox has been consistently delivering optimized integrated user experience with smart integration with ServiceNow across all contact centers—Cisco, Avaya, and Genesys.

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