Swiftly & effectively resolve customer issues by integrating ServiceNow with Cisco Contact centers.
Get a unified view of all customer information by seamlessly integrating Agent Desktop with ServiceNow at Avaya contact centers.
Deliver optimized user experience with embedded Smart CTI integration within ServiceNow for seamlessly raising tickets and managing them.
NovelVox offers ServiceNow call center integration to empower agents with advanced technology. Make your Cisco, Avaya, Genesys, and Mitel contact centers deliver the best customer experience in the shortest span of time with this seamless integration. Now your agents can handle calls like a pro without bothering about switching screens for customer information collection.
Make your agents focus on call resolution instead of getting stuck with poor technologies. ServiceNow Cisco integration assures sustained call context and a unified view of customer information. The integration by NovelVox is intended to create a memorable customer and agent experience
Smart CTI Connector offers Next-Gen integrated solutions for Cisco, Avaya and Genesys contact centers. Smart CTI Connector offers ready integration with 70+ applications across various business verticals to offer optimized industry-specific solutions. NovelVox offers smooth contact center integration with ServiceNow using Smart CTI Connectors to enhance contact center operations with improved ticketing experience and boost productivity. It offers improved user experience that bolsters the agent-customer relationship.
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NovelVox is a pioneer in developing and implementing industry-specific contact center solutions for organizations across the globe for more than a decade. It caters to a wide variety of contact center industries of all types and sizes including banking, telecom, education, travel, healthcare, government, credit union, finance, and more. NovelVox has been consistently delivering optimized integrated user experience with smart integration with ServiceNow across all contact centers—Cisco, Avaya, and Genesys.