ServiceNow Integration for Cisco, Avaya & Genesys Contact Centers

Empower agents to offer seamless customer experience by equipping them to manage tickets with ServiceNow call center integration by NovelVox. Make your agents focus on customer conversation instead of switching screens. ServiceNow call center integration assures call context is sustained always.


Types of ServiceNow Integrations

ServiceNow Integration with Cisco Finesse Agent Accelerator

Swiftly & effectively resolve customer issues by integrating ServiceNow with Cisco Contact centers.

ServiceNow Integration with Avaya Agent Accelerator

Get a unified view of all customer information by seamlessly integrating Agent Desktop with ServiceNow at Avaya contact centers.

Customized ServiceNow Smart CTI Connector for Cisco

Deliver optimized user experience with embedded Smart CTI integration within ServiceNow for seamlessly raising tickets and managing them.

ServiceNow CTI Connector for Avaya

ServiceNow CTI Connector for Avaya Contact Center

Integrate ServiceNow with Avaya CTI connectors and provide caller details to the agent before starting the call to ensure your customers with personalized interactions.
ServiceNow CTI Connector for Genesys

ServiceNow CTI Connector for Genesys

Enhance customer engagement at your Genesys contact center with a whole new level of personalized interaction by deploying CTI connector integration with ServiceNow software.

NovelVox offers ServiceNow call center integration to empower agents with advanced technology. Make your Cisco, Avaya, and Genesys contact centers deliver the best customer experience in the shortest span of time with this seamless integration. Now your agents can handle calls like a pro without bothering about switching screens for customer information collection. Make your agents focus on call resolution instead of getting stuck with poor technologies. ServiceNow Cisco integration assures sustained call context and a unified view of customer information. The integration by NovelVox is intended to create a memorable customer and agent experience

Tools to Enhance Performance

Smart CTI Connector offers Next-Gen integrated solutions for Cisco, Avaya and Genesys contact centers. Smart CTI Connector offers ready integration with 70+ applications across various business verticals to offer optimized industry-specific solutions. NovelVox offers smooth contact center integration with ServiceNow using Smart CTI Connectors to enhance contact center operations with improved ticketing experience and boost productivity. It offers improved user experience that bolsters the agent-customer relationship.

Reach all your agents

Customized Content

Real-Time Data

Key Performance Metrics

Why NovelVox

NovelVox is a pioneer in developing and implementing industry-specific contact center solutions for organizations across the globe for more than a decade. It caters to a wide variety of contact center industries of all types and sizes including banking, telecom, education, travel, healthcare, government, credit union, finance, and more. NovelVox has been consistently delivering optimized integrated user experience with smart integration with ServiceNow across all contact centers—Cisco, Avaya, and Genesys.

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