Salesforce Integration with Cisco Finesse Agent Desktop

Easily integrate Cisco Finesse Unified Agent Desktop with Salesforce to equip agents with a single, unified view of customer information to drive better AHT and FCR scores. Optimize Salesforce data to eliminate desktop overwhelm for agents and deliver a superior agent and customer experience. Compatible with Salesforce Service Cloud, Sales Cloud, Sales Engagement, Health Cloud, Marketing Cloud & more

14+

Years of Expertise

300+

Deployments in 20+ Countries

98.7%

Retention Ratio

Seamless Integration

Cisco UCCX salesforce integration provides out of box features to your agents including call control gadget, agent statistics, call statistics, etc. for experiential customer service. It is also compatible with UCCE, UCCX, PCCE and CUCM.
Seamless Integration
Unified Customer Data

Unified Customer Data

Cisco Finesse Salesforce integration offers you a unified view of all the customer details onto a single screen. This will empower agents to address calls more swiftly and provide effective solutions to the customer.

Know Your Caller

Salesforce Integration with Cisco contact center saves time and skips going through the initial agent-caller introductory exchanges by knowing all caller details through screen pop as soon as the call gets connected. Now agents will be able to greet callers with their name and dive straight into addressing the concerns of the caller with salesforce unified agent desktop.
Know Your Caller

Agent Desktop Optimized for Industry Needs

Integrate Cisco Finesse Unified Agent Desktop with Salesforce to optimize your agent desktop as per your industry/business needs. You can modify the view as per your requirements with our easy Drag & Drop Designer tool and make use of our pre-built gadgets to get maximum results.

Supervisor Desktop

Managing your team got easier and more effective with cisco salesforce integration. Empower your supervisors by providing them with the latest supervising contact center tools to monitor and manage their agents and be able to support them whenever required.
Supervisor Desktop
NovelVox offers Cisco Finesse Salesforce integration along with 60 other applications. The Salesforce Unified Agent Desktop for Cisco UCCE, UCCX, PCCE, and CUCM enables agents to offer enhanced customer service and built the trust of customers with the business. The seamless integration intends to offer a personalized experience to customers and improve the life of agents.
Cisco Salesforce integration is a must-have integration to save agents from juggling screens and wasting time in confirming information from customers. This makes agents appear more informed and smarter instead of just an executive working at a contact center.

Pre-Built Gadgets

Agent Performance Dashboard Gadget

Ticketing Gadget

Customer Management Gadget

Knowledge Base Gadget

Agent to Agent/Supervisor Chat & Broadcast Gadget

Agent Personal Phonebook Gadget

Agent Scripting Gadget

Call Disposition Gadget

Seamless Integration with

aurus

Dedicated Customer Success Manager

24/7 Support &
Training

Self Help YouTube Channel

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