Cisco UCCX salesforce integration provides out of box features to your agents including call control gadget, agent statistics, call statistics, etc. for experiential customer service. It is also compatible with UCCE, UCCX, PCCE and CUCM.
Get features like call control gadget, agent statistics and call statistics
Cisco Finesse Salesforce integration offers you a unified view of all the customer details onto a single screen. This will empower agents to address calls more swiftly and provide effective solutions to the customer.
Single pane of glass view of all customer data pulled from Salesforce
No more switching between apps to fetch information
Easy and quick integration
Know Your Caller
Salesforce Integration with Cisco contact center saves time and skips going through the initial agent-caller introductory exchanges by knowing all caller details through screen pop as soon as the call gets connected. Now agents will be able to greet callers with their name and dive straight into addressing the concerns of the caller with salesforce unified agent desktop.
Know all your caller info prior to answering the call
Greet your caller by their ‘first’ name
No need to re-validate customer details
Switch screens in accordance with IVR inputs
Agent Desktop Optimized for Industry Needs
Integrate Cisco Finesse Unified Agent Desktop with Salesforce to optimize your agent desktop as per your industry/business needs. You can modify the view as per your requirements with our easy Drag & Drop Designer tool and make use of our pre-built gadgets to get maximum results.
Industry-specific agent desktop optimized for performance
Easy Drag & Drop designer to modify the desktop
Managing your team got easier and more effective with cisco salesforce integration. Empower your supervisors by providing them with the latest supervising contact center tools to monitor and manage their agents and be able to support them whenever required.
Get effective tools like Barge In, Force Logout, agent reskilling, etc.
Keep track of how your team is performing
Get real-time KPI performance
NovelVox offers Cisco Finesse Salesforce integration along with 60 other applications. The Salesforce Unified Agent Desktop for Cisco UCCE, UCCX, PCCE, and CUCM enables agents to offer enhanced customer service and built the trust of customers with the business. The seamless integration intends to offer a personalized experience to customers and improve the life of agents.
Cisco Salesforce integration is a must-have integration to save agents from juggling screens and wasting time in confirming information from customers. This makes agents appear more informed and smarter instead of just an executive working at a contact center.