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Salesforce Integration with Cisco Finesse Agent Desktop
Easily integrate Cisco Finesse Unified Agent Desktop with Salesforce to equip agents with a single, unified view of customer information to drive better AHT and FCR scores. Optimize Salesforce data to eliminate desktop overwhelm for agents and deliver a superior agent and customer experience. Compatible with Salesforce Service Cloud, Sales Cloud, Sales Engagement, Health Cloud, Marketing Cloud & more
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Deployments in 20+ Countries
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Retention Ratio
Seamless Integration
Cisco UCCX salesforce integration provides out of box features to your agents including call control gadget, agent statistics, call statistics, etc. for experiential customer service. It is also compatible with UCCE, UCCX, PCCE and CUCM.
- Get features like call control gadget, agent statistics and call statistics
- Experience easy Salesforce integration with Cisco Finesse Unified Agent Desktop (UCCE/UCCX)
- Enhance agent-customer interaction
Unified Customer Data
Cisco Finesse Salesforce integration offers you a unified view of all the customer details onto a single screen. This will empower agents to address calls more swiftly and provide effective solutions to the customer.
- Single pane of glass view of all customer data pulled from Salesforce
- No more switching between apps to fetch information
- Easy and quick integration
Know Your Caller
Salesforce Integration with Cisco contact center saves time and skips going through the initial agent-caller introductory exchanges by knowing all caller details through screen pop as soon as the call gets connected. Now agents will be able to greet callers with their name and dive straight into addressing the concerns of the caller with salesforce unified agent desktop.
- Know all your caller info prior to answering the call
- Greet your caller by their ‘first’ name
- No need to re-validate customer details
- Switch screens in accordance with IVR inputs
Agent Desktop Optimized for Industry Needs
Integrate Cisco Finesse Unified Agent Desktop with Salesforce to optimize your agent desktop as per your industry/business needs. You can modify the view as per your requirements with our easy Drag & Drop Designer tool and make use of our pre-built gadgets to get maximum results.
- Industry-specific agent desktop optimized for performance
- Easy Drag & Drop designer to modify the desktop
- Pre-built gadgets
Supervisor Desktop
Managing your team got easier and more effective with cisco salesforce integration. Empower your supervisors by providing them with the latest supervising contact center tools to monitor and manage their agents and be able to support them whenever required.
- Get effective tools like Barge In, Force Logout, agent reskilling, etc.
- Keep track of how your team is performing
- Get real-time KPI performance
NovelVox offers Cisco Finesse Salesforce integration along with 60 other applications. The Salesforce Unified Agent Desktop for Cisco UCCE, UCCX, PCCE, and CUCM enables agents to offer enhanced customer service and built the trust of customers with the business. The seamless integration intends to offer a personalized experience to customers and improve the life of agents.
Cisco Salesforce integration is a must-have integration to save agents from juggling screens and wasting time in confirming information from customers. This makes agents appear more informed and smarter instead of just an executive working at a contact center.
Pre-Built Gadgets
Agent Performance Dashboard Gadget
Ticketing Gadget
Customer Management Gadget
Knowledge Base Gadget
Agent to Agent/Supervisor Chat & Broadcast Gadget
Agent Personal Phonebook Gadget
Agent Scripting Gadget
Call Disposition Gadget
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