Salesforce Integration with Cisco Finesse Agent Desktop
Easily integrate Cisco Finesse Unified Agent Desktop with Salesforce for optimized contact center solutions.
Cisco Finesse Agent Desktop can be easily integrated with Salesforce to provide out of box features to your agents including call control gadget, agent statistics, call statistics, etc. for experiential customer service. It is also compatible with UCCE/X and PCCE.
With Agent Desktop for Cisco Finesse with Salesforce integration, you will be able to unify all the customer details onto a single screen. This will empower agents to address calls more swiftly and provide effective solutions to the customer.
Save time and skip going through the initial agent-caller introductory exchanges by knowing all caller details through screen pop as soon as the call gets connected. Now agents will be able to greet callers with their name and dive straight into addressing the concerns of the caller.
Integrate Cisco Finesse Unified Agent Desktop with Salesforce to optimize your agent desktop as per your industry/business needs. You can modify the view as per your requirements with our easy Drag & Drop Designer tool and make use of our pre-built gadgets to get maximum results.
Managing your team got easier and more effective with Salesforce integration with Supervisor Desktop. Empower your supervisors by providing them with the latest supervising contact center tools to monitor and manage their agents and be able to support them whenever required.