Seamless Integration

Cisco Finesse Agent Desktop can be easily integrated with Salesforce to provide out of box features to your agents including call control gadget, agent statistics, call statistics, etc. for experiential customer service. It is also compatible with UCCE/X and PCCE.

  • Get features like call control gadget, agent statistics and call statistics
  • Experience easy Salesforce integration with Cisco Finesse Unified Agent Desktop (UCCE/UCCX)
  • Enhance agent-customer interaction
Salesforce Integration with Cisco Finesse Agent Desktop

Unified Customer Data

With Agent Desktop for Cisco Finesse with Salesforce integration, you will be able to unify all the customer details onto a single screen. This will empower agents to address calls more swiftly and provide effective solutions to the customer.

  • Single pane of glass view of all customer data pulled from Salesforce
  • No more switching between apps to fetch information
  • Easy and quick integration
Salesforce Integration with Cisco Finesse Agent Desktop

Know Your Caller

Save time and skip going through the initial agent-caller introductory exchanges by knowing all caller details through screen pop as soon as the call gets connected. Now agents will be able to greet callers with their name and dive straight into addressing the concerns of the caller.

  • Know all your caller info prior to answering the call
  • Greet your caller by their ‘first’ name
  • No need to re-validate customer details
  • Switch screens in accordance with IVR inputs
Salesforce Integration with Cisco Finesse Agent Desktop

Agent Desktop Optimized for Industry Needs

Integrate Cisco Finesse Unified Agent Desktop with Salesforce to optimize your agent desktop as per your industry/business needs. You can modify the view as per your requirements with our easy Drag & Drop Designer tool and make use of our pre-built gadgets to get maximum results.

  • Industry-specific agent desktop optimized for performance
  • Easy Drag & Drop designer to modify the desktop
  • Pre-built gadgets
Salesforce Integration with Cisco Finesse Agent Desktop

Supervisor Desktop

Managing your team got easier and more effective with Salesforce integration with Supervisor Desktop. Empower your supervisors by providing them with the latest supervising contact center tools to monitor and manage their agents and be able to support them whenever required.

  • Get effective tools like Barge In, Force Logout, agent reskilling, etc.
  • Keep track of how your team is performing
  • Get real-time KPI performance
Salesforce Integration with Cisco Finesse Agent Desktop

Pre-Built Gadgets

Agent Performance Dashboard Gadget

Ticketing Gadget

Customer Management Gadget

Knowledge Base Gadget

broadcast

Agent to Agent/Supervisor Chat & Broadcast Gadget

Agent Personal Phonebook Gadget

agent-scripting

Agent Scripting Gadget

Call Disposition Gadget

Seamless Integration with

Dedicated Customer Success Manager

24/7 Support &
Training

Self Help YouTube
Channel

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