End-of-Life (EOL) Notice for CXInfinity and Infibot

We are formally announcing the End-of-Life (EOL) of CXInfinity and Infibot.
New sales, development, and feature enhancements for this product have already been discontinued. This decision is part of the ongoing evolution of our product portfolio and technology strategy. As market requirements and customer expectations have evolved, the product no longer aligns with our current strategic direction.
This allows us to focus our product and engineering investments on our current platforms and solutions that are better aligned with evolving customer requirements.
Please note the following dates:
Milestone Date Details
End of Life (EOL) December 31, 2026 Product officially reaches EOL. No new sales, development, or feature enhancements.
End of Support (EOS) January 31, 2028 Product support will end officially.
Transition requirements will be handled individually for each customer. Please contact your Novelvox account manager for more information or reach out to us at support@novelvox.com for questions or clarification.
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  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 100+ third-party applications.
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