Face-to-face interaction along with sharing documents, text chat, co-browsing or applications. Even the interaction history is available for personalized assistance. Customers who want to discuss specific details can initiate a collaboration session using an online meeting client on their computer or mobile device. Clients will be able to select between audio, video and desktop sharing options. When you share your screen, collaborators will see exactly what you see. This capability allows you to invite customers into Cisco WebEx meetings or create one-on-one sessions in real time when they need help.