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Instantly escalate any conversation to video chat for an engaging experience. Faster resolution with real-time meetings to understand customer perspective straight from a text chat to live interaction via video. Eliminate long waits and frustrating miscommunications by seeing customers in real time from any device. Live agent assistance via real-time video to provide superior customer service with no frustrating hold times!
An interactive experience for the in-store feel or visual guidance to showcase products, software installation processes, video KYC, and more. Live video chat software improves CSAT score and creates better emotional connect with customers. This implementation provides a great opportunity to improve customer experience with personalized care by allowing agents to address customer queries remotely at their own convenience while keeping customers engaged via live communication.
Face-to-face interaction along with sharing documents, text chat, co-browsing or applications. Even the interaction history is available for personalized assistance. Customers who want to discuss specific details can initiate a collaboration session using an online meeting client on their computer or mobile device. Clients will be able to select between audio, video and desktop sharing options. When you share your screen, collaborators will see exactly what you see. This capability allows you to invite customers into Cisco WebEx meetings or create one-on-one sessions in real time when they need help.
Integrating your Cisco Contact Center with Video Chat provides an intuitive experience for customers. Through a single interface, you can access all of your Cisco solutions. Customers benefit from being able to communicate and see each other in real time as a much more natural way to communicate compared to talking on a phone call or sending emails back and forth.
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals
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