Why Case Management for Contact Center is Next Big Thing in CX Industry?

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Live Chat for Cisco UCCE, UCCX, and PCCE Contact Centers

Achieve customer delight through a personalized web experience by integrating Live Chat with your Cisco Contact Center
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Cisco Live Chat Integration
14+

Years of Expertise

300+

Deployments in 20+ Countries

98.7%

Retention Ratio

Customer Convenience

Agents will be available for customers whenever they need – right from their Cisco Finesse interface. A smart routing engine at the backend ensures the chat is routed to the best-fit agent for faster conversation resolutions and optimum customer experience. Direct interaction with agents increases your business credibility with Cisco chat software.
  • Skill-based Routing to assign the best-fit agent
  • Offer proactive assistance through Screen Pop-ups & Notifications
  • Be available 24*7 with live chats
Cisco Live Chat Integration
Cisco Live Chat Integration

Personalized web experience

Enable your customers to connect with Cisco agents in real-time. Leverage the rule-based greetings for a page-specific chat to deliver a personalized customer experience. Customers feel delighted when they are not asked to repeat information – faster response times and contextual conversations are all they need.
  • Rule-based greetings for personalized customer experience
  • Integrated solution for contextual conversations
  • Connect customers with Cisco agents in real-time

Seamless Cisco Integration

Integrating your Cisco Contact Center with Live Chat brings you a step closer to your agents. The agents feel empowered as they are able to access all interactions from one unified screen. Also, the features like Agent Sneak Peek, enable agents to know customers’ intent while they are just typing it. Altogether, it helps drive more leads and conversions.
  • Agent Sneak Peek to know customers’ intent even before they ask for
  • Built-in agent productivity tools such as Knowledge Base and Case Management
  • No more screen switches with seamless 3rd party integration
Cisco Live Chat Integration

Pre-Built Gadgets

Agent Performance Dashboard Gadget
Ticketing Gadget
Customer Management Gadget
Knowledge Base Gadget
Agent to Agent/Supervisor Chat & Broadcast Gadget
Agent Personal Phonebook Gadget
Agent Scripting Gadget
Call Disposition Gadget

Seamless Integration with

aurus
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Dedicated Customer Success Manager
24/7 Support &
Training
Self Help YouTube Channel

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