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Delivering quality member experience is no longer a luxury but a requirement to compete and win in todayโ€™s business environment.

 

If your contact center agents are toggling between multiple screens, web pages, and applications (Symitar/Fiserv, CRM, etc) then you need Credit Union Unity by NovelVox to integrate the data into one simple desktop. The screen is populated before the agent even takes the call.

 

Top Credit Unions who have adopted NovelVoxโ€™s integrated solutions are experiencing an increase in positive call ratings and over 30% cost savings by reduction in Average Call Handle Time resulting in better brand engagement.

 

Learn how Credit Union Unity by NovelVox integrates your Cisco (UCCX/E & CUCM), Avaya & Genesys contact centers and with Symitar/FISERV and other applications to make your contact center a winner.

  • Transform your Contact Center with AI and digital omnichannel engagement
  • Adopt Intelligent Virtual Assistant using Google Dialogflow or IBM Watson
  • Increase Customer Satisfaction using sentiment analysis
  • Boost productivity with balanced Human and AI CX Strategy
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