The most human conversations your customers can have - with a bot
Humanized Bot Support
When your customers have a question or a problem, they want to speak to someone who
understands and finds solutions. InfiBot does.
Omnichannel
Contextual
Personalized
Nearly human
Chatbot Optimized for your Business
Deploy smart Conversational AI that uncovers your customers needs
InfiBOT AI analyzes your customers’ language to comprehend what they need in real time.
- Advance NLU (Natural Language Understanding) Engine scans customers’ messages to understand exactly what they are looking for.
- Context Analysis Engine enables InfiBOT to deliver targeted responses that are always on point, and switch context flawlessly.
Become a conversational enterprise
Respond to customers faster with a high-touch bot assistant
Resolve customer requests in minutes. InfiBOT works for you 24/7 and handles a large volume of customer requests, both simple and complex, freeing up agents’ time to focus on critical tasks.
Set up custom rules to route inquiries to live agents when InfiBOT gets stuck or let AI make routing decisions based on customer sentiment.
Lead generation
Let InfiBOT fill your pipeline with leads. Create rules based on visitors’ browsing history and past chats, and InfiBOT will engage visitors 24/7 and move them along the customer journey. Qualify and route leads to optimize conversion.
Sales
Don’t just make sales. Make repeat sales with hyper-personalized account-based marketing. InfiBOT will suggest upgrades and add-on solutions to your customers based on their account status and past interactions.
Service
Automate support for faster customer resolutions and offer tailored, account-based responses. Personalize answers for a concierge feel.
Speak your customers’ language. Literally.
Robust multi-language support for today’s enterprise
- English
- Russian
- French
- Arabic
- Spanish
- German
Gauge customers’ mood with Sentiment Analyzer
InfiBOT detects customers’ tone and disposition and presents strategic responses that align with your customers’ real-time sentiment.
When AI identifies a negative sentiment trend in a conversation or detects that an issue is taking longer to resolve, it’ll route the conversation to the best skilled agent based on the context of the chat.
Bots that live where your customers are
Omnichannel assistants that are always ready to help – no matter when or where your customers need it.
Engage customers and build loyalty with personalized conversations
on deep contextual insight.
Easily build conversation flows that work for your customers
Intuitive, low-code chatbot builder allows anyone on your team to create workflows with a simple drag-and-drop interface. Impress your customers with perfect bot responses and rich chat functionality.
- Start with one of hundreds of pre-defined bot intents designed for your industry
- Create tailored responses for different scenarios
- Customize conversation flows to fit your organization
Functional integrations for complete context
Give your bot all the knowledge it needs to help customers
Knowledge base
Your bot instantly finds answers. It makes it easy for your agents too and enables customers to serve themselves.
CRM
Bot pulls customer data from your CRM and gets context from prior customer communications and actions.
Your core platforms
Integrate your core industry platforms and leverage account specific information to personalize responses.
You’re in control
- Use robust analytics and get complete visibility into how InfiBOT analyzes customer requests and comes up with responses - and tweak workflows and logic anytime
- Leverage supervisor workspace to track conversations in real time and decide when to bring in agents manually or jump in to help the bot
- Deploy InfiBOT quickly in the cloud or on-premise
- Analyze everything and get valuable insights with enterprise grade reporting engine
- Use InfiBOT to enhance your existing Google Dialogue flow or IBM Watson bot
- Keep data safe with enterprise grade security & compliance
Extensive intent library
Predefined intents for Industry Verticals
Fast deployment
Enhanced Natural Language Processing
Advanced analytics
Extensive integration library
Multi-intent
Sentiment analyzer
Drag-and-drop flow designer
