NovelVox and Five9 will be at HIMSS ‘24: Know How to Lay the Foundation of a Digitally-Driven Healthcare Ecosystem

HIMSS 2024 Conference is right around the corner. An annual conference bustling with exhibitors, academics, and experts from the healthcare industry, we are counting on the event to pave the way for a tech-led transformation for healthcare contact centers globally. NovelVox would also be an exhibitor at the conference in partnership with Five9.

As a prelude to the event, here is an overview of what healthcare transformation means in today’s time and age of rapid technological advancements and how contact center solution providers like NovelVox can fit in as a missing piece of the puzzle.

What to Expect at HIMSS ‘24?

As we gear up for the HIMSS conference, NovelVox and Five9 are excited to showcase how our collaborative efforts are propelling healthcare organizations toward a digital-centric future. Our joint presence aims to showcase how advanced technology solutions can lay the groundwork for a digitally-driven healthcare ecosystem. This strategic partnership combines NovelVox’s innovative communication solutions with the prowess of Five9’s leading-edge contact center platform.

How do these two businesses partner to deliver value in the healthcare ecosystem? Here is how.

Our Journey Towards a Digital Healthcare Future

With a shared commitment to improving patient experiences, optimizing workflows, and enhancing efficiency, the integration of Five9 with leading healthcare applications like Cerner, Aetna, etc aided by NovelVox gives a transformative edge to healthcare contact centers.

Personalize Healthcare Experiences with Patient-centric Care

The integration of the Five9 telephony system seamlessly with in-house CRM, and EMR/EHR applications like Cerner, Aetna, etc. via NovelVox CTI Connectors can render a personalized touch to your healthcare service delivery. Apart from eliminating the redundant manual tasks eating away at the efficiency of healthcare agents, the integration also lends operational efficiency to your contact center.

The unified Five9 interface has embedded call controls that simplify call handling by automating dialing, call transfers, call logging, etc, reducing the pre and post-call work for agents significantly. Further, the streamlined approach to patient engagement enables one-click access to patient information during inbound calls, facilitating quicker responses by screen-popping patient profiles during live calls, and eliminating the need for unnecessary screen toggles to pick up interaction context.

Meet Patients Where They Are with Digital Omnichannel

Not all patients have the same expectations from healthcare services. Healthcare strategies in today’s time and age need to account for individual preferences for communication channels – such as email, text, social media, digital messaging, text, etc. Seamless integration of the Five9 telephony system with NovelVox Omnichannel platform to salvage the issue here.

The integrated interface allows healthcare agents to have a unified view of patient interactions across a range of channels and EHRs, making it easier to deliver consistent, contextual, and connected experiences to patients. Agents can quickly grasp the context from past interactions across channels and resume conversation where it was last left off. This integration allows healthcare providers to expand their services to more patients with consistent quality of service.

Enabling Patient Self-service with AI-enabled Chatbots

From delivering quick medical assistance to patients in times of emergency to predicting risks and diagnosing patients by analyzing symptoms, Conversational AI chatbots have a huge scope in the healthcare sector. One such offering from NovelVox – the Infibot chatbot can be embedded into your healthcare organization’s webpage for instance and allow patients to resolve level-1 queries by themselves without the involvement of an agent and can escalate the complex queries to ensure quality service.

The Infibot solution leverages the capabilities of AI that can generate personalized responses that are tailored to the patient’s exact interests and preferences, or detect and respond appropriately to sarcasm and humor. Further, pre-integrated with EMR/ EHR applications, Conversational AI chatbots can invoke functions to manage appointments, prescriptions, referrals, and more.

See You at the HIMSS Conference!

We would love to hear on:

Date: March 11th to March 15th
Location: Orlando, Florida
Booth: 5873