Contact Center Integration Platform

Effortlessly Connect Your Contact Center with 100+ Apps

Connect your contact center with 100+ core applications and supercharge your productivity with automated workflows, self service enablement, and optimized operational efficiency.

Healthcare
Banking
Credit Unions
BPO/BPM

Healthcare Experience Center

Optimise Agent Productivity & Reduce Costs with NovelVox Connected Healthcare Experience

Integrate your core healthcare applications, EMR/EHR with your existing contact center, chatbots, and IVR/IVA to introduce seamless workflow and efficient patient handling. Enable agents to deliver superior patient experiences with shorter handling times by automating workflows and allowing bots and IVR/IVA to provide end-to-end self-service.

Trusted By 50+ Healthcare Enterprises

Banking Experience Accelerator

Best-in-Class Self-Service & Agent Productivity with NovelVox Experience Accelerator

Equip your agents with the right information at the right time by unifying your core banking applications with your contact center. Bring in the power of workflow automation across IVR/IVA, and chatbots to ensure a consistent and connected customer experience across different communication mediums while keeping your agents efficient and astute.

Trusted by 100+ Companies

Credit Union Experience Accelerator

Supercharge Agent Productivity and Drive Exceptional Member Experience

Seamlessly connect Credit Unions core applications with your contact center, empowering agents to deliver faster resolution and exceptional member experience. Bring in improved efficiency, and end-to-end workflow automation over IVR/IVA and chatbots. Whether on voice calls, chats, chatbots, or IVR/IVA, always deliver a contextual, best-in-class experience.

Trusted by 100+ Companies

BPO/BPM Performance Accelerator

Automate Workflows, Cut Costs & Reduce Average Handle Time by Over 30%

Empower agents with automated and optimized workflows, helping them drive performance and reduce AHT by seamlessly integrating your customers’ backend applications with your contact center. Connected systems means less time looking for information and more time handling customer queries, ultimately reducing operational costs and maximizing productivity.

Trusted by:

Integration Layer for Generative AI

Empower Your Generative AI with Your Data
and Your Intents

Don’t settle for a generic FAQ bot. Deliver end-to-end, contextual services by integrating your applications with Generative AI. Leverage AI to provide personalized support and natural interactions tailored to your customers’ needs.

Standard AI vs Smart AI with NovelVox Integrations

Contact Center Integration Library

Effortlessly integrate 100+ essential business applications with your contact center, chatbots, and IVR/IVA. Streamline workflows, enable end-to-end self-service, boost efficiency, and reduce operational costs using NovelVox’s comprehensive Integration Library.