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NovelVox

Strategic Imperative Unlocking Value with Self-Service in Healthcare Contact Centers

The healthcare landscape is evolving fastโ€”and your contact center must evolve with it. Todayโ€™s patients expect the same digital-first experiences from healthcare providers as they do from retail or banking. Thatโ€™s why leading health systems are embracing self-service as a strategic imperative, not just a tech upgrade.

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Our exclusive whitepaper, “Strategic Imperative: Unlocking Value with Self-Service in Healthcare Contact Centers,” explores how AI-powered self-service is transforming contact centers into scalable, patient-centric experience hubs.

Why it matters:

Missed appointments cost U.S. providers $150B+ annually. Long wait times, agent burnout, and inconsistent service erode patient satisfaction and loyalty. Self-service directly addresses these challenges while boosting CSAT and operational agility.

This whitepaper is your roadmap to modernizing care deliveryโ€”improving access, lowering costs, and elevating every patient interaction.

What youโ€™ll discover:

How self-service reduces operating costs by up to 40%

How KPIs like AHT reduction and call deflection improved business performance

Use cases driving real results: appointment scheduling, test results, billing, refills

Technology stack powering seamless automationโ€”from AI bots to unified desktops

Security, scalability, and governance best practices to ensure compliance

Strategic Imperative Unlocking Value with Self-Service in Healthcare Contact Centers
Self-Service in Healthcare Contact Centers

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Epic Integration Services with Contact Centers

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Overview

  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 100+ third-party applications.
  • 100+ third-party app integrations
  • 15+ Years of Experience
  • 350+ Deployments in 20+ Countries

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Overview

  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 100+ third-party applications.
  • 100+ third-party app integrations
  • 15+ Years of Experience
  • 350+ Deployments in 20+ Countries

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  • (928) 864-5100

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