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NovelVox

Unifying Supervisor Experience for Stronger Team Management

Empowering Supervisors for next-level performance management

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Being a contact center supervisor is exciting but only when you have a clear visibility and strong grasp on contact center KPIs – both realtime and historic. Staying on top of key call center KPIs while ensuring optimum customer service, keeping agents engaged, monitoring live interactions, and more  – wearing a supervisorsโ€™ hat means working on a never-ending list of actions to perform – all the time!!.  

Integrating disparate reporting and monitoring tools can supercharge Supervisors with a unified experience for monitoring performance, managing teams, working with custom reports, and more. Want to know how? 

Read this use case and know about enabling an effective team management while ensuring improved productivity for Supervisors: 

Key Highlights:

Download this use case to learn about: 

Improving customer service with real-time threshold alerts

Leveraging broadcast messaging for quick agentsโ€™ actions

Must-have call monitoring actions to ensure optimum call quality

The power of integrated contact center reporting

Best practices to enable stronger team management in contact centers

Unifying Supervisor Experience for Stronger Team Management
Supervisors for next-level performance management

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Overview

  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 100+ third-party applications.
  • 100+ third-party app integrations
  • 15+ Years of Experience
  • 350+ Deployments in 20+ Countries

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Overview

  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 100+ third-party applications.
  • 100+ third-party app integrations
  • 15+ Years of Experience
  • 350+ Deployments in 20+ Countries

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  • (928) 864-5100

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