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NovelVox

Say Goodbye to Screen Toggling. Say Hello to Smarter, Faster Service

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In today’s fast-paced contact centers, efficiency isnโ€™t optional; itโ€™s everything. However, when your agents are juggling multiple systems just to resolve a single issue, both performance and CX suffer.

Enter : Agent Accelerator by NovelVox.

A unified agent desktop that brings every tool, system, and customer detail into a single screen, boosting agent productivity, reducing AHT, and delivering the personalized service your customers expect.

Download the Use Case to learn how NovelVox Agent Accelerator can help:

  • Reduce AHT by up to 25%
  • Improve First Call Resolution
  • Enable faster agent onboarding with an intuitive UI
  • Enable better decision-making with embedded analytics
  • Improve CX through proactive, personalized interactions
Say Goodbye to Screen Toggling. Say Hello to Smarter, Faster Service
Say goodbye to screen toggling

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Epic Integration Services with Contact Centers

Transforming Credit Union Contact Center into a Member Experience Center
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Overview

  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 100+ third-party applications.
  • 100+ third-party app integrations
  • 15+ Years of Experience
  • 350+ Deployments in 20+ Countries

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Overview

  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 100+ third-party applications.
  • 100+ third-party app integrations
  • 15+ Years of Experience
  • 350+ Deployments in 20+ Countries

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  • (928) 864-5100

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