Improve Retail Contact Center Performance To Provide Proactive, Personalized Services
Strong Agent Support for the Most Demanding Customers

From Engaged Shoppers to Brand Advocates
Delight Customers with Extraordinary Retail Experience

Agent Accelerator

CTI Connector

Agent Dashboard
NovelVox Dashboard has a fully-customizable interface, optimizing the agent’s performance with quick access to necessary data

Supervisor Accelerator

Real-time Monitoring

Historical reports & Analytics

Agent Scripting

Agent Knowledge base

NV Desk
Using AI Capabilities for a High Customer Satisfaction
Improved agent capability to deliver fast and dependable services
- Intelligent Chatbots
- Natural, Human-like Interactions
- Conversational AI and Transition to Agents


Boost Customer Satisfaction with Personalized Communications
- Multi-channel Support
- Personalized Service
- Quick Resolutions
- Monitor Performance and Improve Experience
- Cost Savings
Leverage Solution for Multiple Use Cases

Customer Service

Sales

CRM

Ticketing

Billing

Order processing

Order fulfillment
Experiences for Informed Customers
Connect with Customers on their Channels

Voice and video chat
People-assisted and Automated
Integrated and unified solution
NovelVox is a pioneer and leader in providing industry-specific contact center agent desktop and wallboard solutions for Cisco Finesse, Webex, Genesys, Amazon Connect, Five9, Zoom and Dialpad. Ready integration is available for Lawson Station, SAP, Salesforce, Zendesk, ServiceNow, Tibco, MS Teams, and dozens of other third-party apps. Novelvox solutions help contact centers reduce hold and handle times and gain insights into the customer journey to make better decisions. Empower the agents with an integrated solution offering 360-degree customer information without switching screens to provide an exceptional customer experience.













Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals