Enhance Self-service & Agent Productivity
for Credit Unions
Core Credit
Union Applications8+ Contact
Centers

Our Customers




















































































Transforming Credit Unions Through Automation and Efficiency
- Enhance integration with core systems like Symitar, Fiserv, FIS and many more empowering agents to manage high call volumes resulting in significant reduction of Average Handling Time (AHT) without the need for screen toggling.
- Elevate member experience through automation and efficiency by streamlining operations across multiple channels(Voice and Digital) available through over 8+ ACDs, including Cisco, Avaya, Genesys, Five9, Amazon Connect, NICE, and others.

Ready integration available for








Crafted for Credit Union
Contact Centers
Our comprehensive Credit Union software solutions are designed to meet the growing demands of members through automation across popular contact centers like Cisco Finesse, Webex, Genesys, Zoom, etc. With over 100+ integrations, including Core Credit Union Applications such as Symitar, Fiserv, FIS, etc, we ensure that Credit Unions can operate efficiently.

Agent Accelerator

IVR and Self Services
Available across major Contact Center









NovelVox Platform Integration Benefits
- Integrates with core platforms like Symitar, Fiserv, FIS and many more with telephony systems like Cisco, Avaya, Genesys, Amazon Connect, Zoom, etc resulting in efficiency and accuracy.









Everything Credit Unions Need to Deliver Exemplary Member Experience
Our all-in-one desktop solution offers agents a unified interface and a comprehensive view,
allowing them to effortlessly interact with multiple applications. This unification not only enhances agent efficiency but also ensures a seamless
and cohesive experience for members, simplifying their journey and interactions.
Enhance security leveraging robust fraud detection integrations, such as Pindrop and JourneyID, to proactively prevent fraud and suspicious activities. By automating these processes, you ensure a seamless and secure experience for your members, allowing them to engage with confidence and peace of mind.
Use automation and integrated solutions to ease the most complex workflows like Member identification and validation. Novelvox Agent accelerator designed specifically for credit unions with pre integrated 100+ backend systems
enables you to simplify your member identification, authentication and call tracking workflows
thereby increasing the Agent efficiency and your Member experience.
Orchestrate flawless Self-Service Member Experience with Optimized Journeys

Get, Set, and Go!
Capabilities and Technologies Built
Exclusively for Credit Union Contact Centers

Powerful Case Management Software Pre-integrated with 8+ Contact Centers

Automated Ticket Creation

Unified Case Management

Inbound Interactions Recording

Member Journey Orchestration

Reporting and Analytics
Ready for Happier Members?
in a better fashion.