Enhance Self-service & Agent Productivity
for Credit Unions
Core Credit
Union Applications
8+ Contact
Centers
Our Customers
Transforming Credit Unions Through Automation and Efficiency
- Enhance integration with core systems like Symitar, Fiserv, FIS and many more empowering agents to manage high call volumes resulting in significant reduction of Average Handling Time (AHT) without the need for screen toggling.
- Elevate member experience through automation and efficiency by streamlining operations across multiple channels(Voice and Digital) available through over 8+ ACDs, including Cisco, Avaya, Genesys, Five9, Amazon Connect, NICE, and others.
Ready integration available for
Crafted for Credit Union
Contact Centers
Our comprehensive Credit Union software solutions are designed to meet the growing demands of members through automation across popular contact centers like Cisco Finesse, Webex, Genesys, Zoom, etc. With over 100+ integrations, including Core Credit Union Applications such as Symitar, Fiserv, FIS, etc, we ensure that Credit Unions can operate efficiently.
Agent Accelerator
IVR and Self Services
Available across major Contact Center
NovelVox Platform Integration Benefits
- Integrates with core platforms like Symitar, Fiserv, FIS and many more with telephony systems like Cisco, Avaya, Genesys, Amazon Connect, Zoom, etc resulting in efficiency and accuracy.
Everything Credit Unions Need to Deliver Exemplary Member Experience
Reduce AHT and enhance member experience through automatic screen popOur all-in-one desktop solution offers agents a unified interface and a comprehensive view,
allowing them to effortlessly interact with multiple applications. This unification not only enhances agent efficiency but also ensures a seamless
and cohesive experience for members, simplifying their journey and interactions.
Fraud PreventionEnhance security leveraging robust fraud detection integrations, such as Pindrop and JourneyID, to proactively prevent fraud and suspicious activities. By automating these processes, you ensure a seamless and secure experience for your members, allowing them to engage with confidence and peace of mind.
Automate Common WorkflowsUse automation and integrated solutions to ease the most complex workflows like Member identification and validation. Novelvox Agent accelerator designed specifically for credit unions with pre integrated 100+ backend systems
enables you to simplify your member identification, authentication and call tracking workflows
thereby increasing the Agent efficiency and your Member experience.
Orchestrate flawless Self-Service Member Experience with Optimized Journeys
Check Your Balance
IVR/IVA Integration
Enhancing Member Satisfaction
Get, Set, and Go!
Capabilities and Technologies Built
Exclusively for Credit Union Contact Centers
Powerful Case Management Software Pre-integrated with 8+ Contact Centers
Automated Ticket Creation
Unified Case Management
Inbound Interactions Recording
Member Journey Orchestration
Reporting and Analytics
Ready for Happier Members?
in a better fashion.
