Elevate Customer Experience
with CXInfinity's Omnichannel Engagement Platform
Unlock the potential of digital CX with 100+ powerful features from CXInfinity
Contact Center Compatibility
Omnichannel Integration for Multi-channel
Interactions
Web and Mobile Chat
SMS
Facebook Messenger
MS Teams
Maximize Agent Productivity to Unlock
Growth Potential
Out-of-office templates
Reference Tagging
Swift Notifications
Self Notes
Wrap-up Codes
Customer Profiles
Interaction Transcripts
Interaction History
Advanced Search
Canned Message
Chat Status
Chat Timers
Quill Editor
Alphanumeric Agent IDs
Business Hours-based Chat
Park Email
Forward Email
Reopen Live Email Interaction
Manual Interactions
Cherry Picking
Desktop Notifications
Agent Assist
Web to Case
Stats Bar
State Timers
Enable Effective Communication and
Collaboration
Language Localization
Team Templates
Team Reminders
Team Notes
Team Reason Codes
Chat Transfers
Cross-channel File Share (Social)
Data Sorting (Reason codes & User Management)
Integration and Compliance
State sync with Cisco Finesse
Data Masking
External Email Forward
Make it Easy for Agents with
Chat Widget
Pre-Chat Auto Greeting
Download Transcript
Facebook Wall Monitoring
Offline Message
Offline Form
Out-of-office templates
WhatsApp Templates
Multi-language Support
Field Masking in Pre-Chat Form
Hidden Fields in Pre Chat Form
Post-Chat/Email Survey
Private Reply on Facebook Wall Monitoring
Post Chat Survey on Social Messengers
Post Chat/Email Custom Survey URL
Unsend Messages for Instagram
Pre Chat- Zoho Lead Field Mapping
Agent Sneak Peak
Search with Interaction ID
Edit messages Handling(Facebook)
End Interaction on post deletion(Facebook)
Monitoring and Team Management
for Supervisor
Agent Monitoring & Reporting
Interaction Distribution
Cherry Picking
Interaction Transfer
Requeue Email
Agent Reset
Password Reset
Survey Reports
Wrapup Reports
Barge In
Real-time Coaching
Agent assist Management
Reminders
Notifications
Supervisor Dashboard
Channel-based Interaction Count
Download Chat Transcript
Performance Tracking Reports
Out-of-office reports
Team Statistics
Queue Statistics
Search real-time Interactions
Custom Configurations and Customizations
User Management
Interaction Threshold
Skill Configuration
Queue-Requeue Configuration
Email Configuration
Reason Codes Configuration
SLA Configuration
Email Survey Configuration
Pre-Chat Configuration
Post Chat Configuration
Black List Configuration
System Tags Configuration
Agent Alias Options
Sync with Cisco to Import agents
Social Channel Configuration
Unbranded Widget
Custom Branded Chat Widget
Import Agents from Excel
Cisco Task Routing
MS Graph APIs for Emails
Agent Assist Configuration
Wrap Up Timer Configuration
Interaction Auto Close Settings
NDS Integration
RONA Configuration
Shift scheduling
Configuring Agent Alias
Multifactor Authentication
Agent Workspace Themes
White labeling
Estimated Wait Time for Cisco Task Routing
Support for TLS-Only Email Accounts
Suggestive Templates Configuration
Busy Queue Management
Update Skills (logged-in Agent)
Advanced Intelligent Routing
Attribute Builder
Rule Builder
Context-Sensitive Routing For Chat
Security
OWASP Security
IP Restriction
Advanced Password Policies
Audit Logs
FedRamp-compliant Logging
Additional Integrations/Features
Video Call (WebRTC)
Voice Call (WebRTC)
Co-Browse/Screenshare
iVision Plus
Case Management
Knowledge Base
InfiBot with DialogFlow
InfiBot with RASA
Reporting Plus
Omnichannel Connector
3rd Party Custom Integration
Custom Agent Desktop
Spike Seats
Ready to level up customer
experience with CXInfinity?
Omnichannel + AI + Happy agents = Best customer service ever
