Uncovering the Power of Advance Reporting and Analytics for your Contact Center
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CXInfinity
Transform CX with a Digital Omnichannel customer engagement platform. Engage with your customers when and where it matters!
13+
Years of Expertise
300+
Deployments in 20+ Countries
98.7%
Retention Ratio
Personalize the Visitors Web Experience
Deliver consistent brand experience and approach customers proactively based on where they are on the website. Empower your agents with a configurable and optimized workspace to deliver a customer experience like never before.
- Custom branded chat widget that matches your brand theme
- Rule-based greeting pop-ups for proactive assistance
- Page-specific chat rules engine to deliver more relevant web experience
Turn Supervisors into Leaders
Superpower Supervisors by providing them with the right monitoring tools. CXInfinity’s unified Supervisor Workspace helps manage agent status, passwords, interaction distribution, and more for quality conversation. It puts real-time performance stats, wrap-up reports and survey reports at the fingertips of Supervisors driving better agent and customer experience.
- Superpowered Supervisor Workspace for quality monitoring
- Real time agent monitoring & actions
- Supervisor Assist to assist agents whenever needed
Supercharge Agents with Productivity
95% of your customers value high-quality support more than the speed so don’t just engage fast, resolve with intelligent, high-performance productivity tools. Fuel your agents with the right tools that help improve First Contact Resolution and Customer Satisfaction.
- Case Management to raise and resolve cases in a few clicks
- Knowledge Base to instantly equips agents with the right information
- Smart Bots to free agents from mundane, repetitive queries
Analytics to Keep you Running
Data is a treasure! Get timely access to all contact center reports and a holistic view of the customer journey to align business operations with your goals. Leverage historical and real-time reporting tools to drive more informed decision-making.
- Historical & real-time reporting to recognize trends and plan future actions
- Understand your visitors better with a built-in survey module
- Keep your team informed & motivated with an interactive wallboard
Tools that put Superb CX at Your Fingertips
A staggering 99% of customers will remain loyal when their concerns are resolved on the first attempt. Say yes to the modernized agent productivity tools and help them wow your visitors. Classify and maximize conversions to deliver personalized customer experiences.
- Agent sneak peek
- Canned messages
- Self & team notes
- Tagging & wrap-up codes
- Pre-chat & offline forms
- 360° interaction history
AI-powered Flow that Enhances Performance
Let AI make things easy for agents with the power of routing so that relevant skilled agent handles appropriate conversations for optimum performance. Cut short the long queues, route conversations with context, build custom attributes, and do more with one unified platform.
- Contextual routing
- Skill Based Routing
- Team-Based Routing
- SLAs
- Attribute Builder
- Agent working hour scheduler
Dedicated Customer Success Manager
24/7
Support &
Training
Self Help YouTube Channel
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Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals
