NovelVox
CXINFINITY

Acquire Exponential Business Growth with Omnichannel Customer Engagement Platform

Level up customer experience
with CXInfinity

Omnichannel + AI + Happy agents = best customer service ever

Stay close to your customers —
wherever they are

 
Group 490
Make customer care a delight
Group 490 (1)
Capture and convert more leads
Group 490 (2)
Talk to customers on their favorite channels
Capture
Never lose a conversation

Drive competitive advantage with
high-end Digital Customer Engagement Platform

Go live in no time with your business optimized bot and 100s of predefined intents
and built in integrations and be productive from DAY 1

CONSISTENTLY EXCELLENT SERVICE

Deliver a level-ahead customer experience with omnichannel customer engagement software solution.

Our bespoke omnichannel solutions make every customer interaction a connected and engaging experience.

WOW CUSTOMERS FROM DAY 1

Capture and convert leads efficiently

Capture and convert your hard-earned traffic efficiently with an omnichannel customer experience platform to boost customer engagement and conversion rate.

Seize every opportunity and maximize your ad spend with smart lead capture.

Enable agents to engage visitors based on their behavior

CONSISTENTLY EXCELLENT SERVICE

Keep customers for life

Stay within reach – wherever your customers are, and keep conversations flowing to help your customers reach their goals.

Improve service operations with omnichannel connectors

Improve service operations with omnichannel software solution

Uncomplicate agents’ lives with omnichannel connectors that enable them to handle digital interactions from within a CRM or CSM application.

Use Cases

Seamless customer engagement across channels

Connect with customers across channels and retain their full context even when they switch channels. Empower agents with one unified workspace to handle interactions from email, social, chat, and even bot-escalated interactions for connected and consistent customer experiences across channels.

Automate customer onboarding and win more upsell opportunities

Redefine CX with automated yet connected conversations. Seamlessly integrate bots with your backend systems, core-industry apps, and more – ensuring they have the complete context while addressing live customer interactions. Don’t just offer service, upsell based on their customer journey and onboard new customers faster.

Walk customers through processes with Guided Cobrowsing

Achieve customer delight and service excellence through guided co-browsing sessions. Allow customers to request a walkthrough session for a clearer understanding of your services, processes, or products. Don’t break communication, walk them through the forms and online onboarding process step by step via Co-browse.

Personalize customer service & account management via video call

Create hyper-personalized customer engagements by adding the video-call capability to your chats. Empower agents with a fully-integrated workspace to quickly resolve customer concerns by just looking at their past interaction history, integrated knowledge base, and other backend systems – all from a single interface.

Delight customers even when
conversations don’t happen in real time

Boost agent efficiency and simplify customer follow-up with proactive tools

 
Automate responses with intelligent bots and direct customers to consult the knowledge base, schedule an appointment, or leave a message.
Offer deals and discounts on autopilot to keep customers engaged.
Prioritize after-hours messages and enable agents to get back to customers first thing in the morning.
Keep track of issues requiring follow up with agent and supervisor reminders.
Ensure interaction continuity with robust agent notes capabilities.
Ready for happier customers?

Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals

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