Uncovering the Power of Advance Reporting and Analytics for your Contact Center

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World’s Most Influential Brands Digitally Transform CX with NovelVox

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Integrate & Unify Agent Experience
with Largest Library of Integrations

  • Agent Accelerator
  • Smart CTI Connector

Drive Digital Engagement from your Contact Center

  • Web & in-app chat
  • Social Messaging
  • CoBrowse
  • Video chat
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Contact Center Performance Management

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Customer Experience Management (CXM)

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Conversational Artificial Intelligence (AI)

Advance and Customizable Solutions
for Your Contact Center

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Put your Customers First with NovelVox

Integration & Unification

Unify all your data sources and empower agents with the right information at the right time

Supervisor Monitoring & Reporting

Making Supervisors smarter with advanced reporting and performance monitoring tools

AI for Contact Center

Scale up your contact center operations with human-like conversations

Digital Conversations

Equip your agents to collaboratively interact with customers across digital channels

Agent Productivity

Drive performance with agent productivity tools for your Contact Centers

Social Media Connectivity

Effectively drive social media engagements and brand management from your Contact Centers

Industry-specific Solutions
Made For You

Banking & Finance

Credit Unions

Healthcare

Telecom

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Insurance

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Government

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Banking & Finance

Testimonials

I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.

Audrey Hill

NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.

Tim Nicholas

We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.

Mark Coleman

Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.

Mohammed Yasin

Resources

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Contact Center Trends: What’s Next?

The CX industry has witnessed a lot of changes to the call center landscape over the years, from cloud communications and virtual agents to more use of analytics and intentional

27.07.2022

10:42 am

Learn more
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AI Voice bot: Drive Hyper-Personalization Across Different Industries

What is one thing common to the top brands of the world today- from Amazon, Starbucks to Spotify? Personalization, yes! But a mile ahead. If you were to cast a

22.07.2022

11:19 am

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Is Your Sales Team Ready to Take Advantage of Cisco

For a business, how a sales rep interacts with customers is pivotal for customer retention, revenue realization, and overall growth. If representatives fumble over the phone with a customer, it

12.07.2022

01:50 am

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How Avaya Salesforce Integration Improves Patient Interaction?

Across the shifting healthcare landscape, patient expectations are changing fast, placing new demands on healthcare providers. Your healthcare contact center is the first interaction that patients have with your organization

08.07.2022

01:56 pm

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Enhance Member Experience with Screen Pop & Agent Desktop for

Empowering your employees to create an exceptional member experience In the digital era, repeatedly identifying themselves to the Credit Union is highly frustrating for the members. This increases call handle

05.11.2021

07:56 pm

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25 Top Predictions for Contact Centers in 2020

Creating customer experience goes beyond using Contact Center Software When it comes to expectations from contact center industry, customer experience continues to be atop. Now the customer will not be

02.11.2021

05:58 pm

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Dealing with Annoyed Customers: Turn Challenge into an Opportunity

Contact center solutions are powerful enough to make or break the customer experience You can imitate the best products but not the customer experience. And the present era is all

27.10.2021

11:57 pm

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40 Questions to Consider Before Buying a Contact Center Agent

Planning to buy or upgrade your Contact Center Agent Desktop? While getting ready to install new contact center agent desktops, there are a number of questions and doubts that you

23.10.2021

07:59 pm

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Redefining Digital CX in 2022 for Banks, Financial Institutions &

At a time of high financial volatility, customers want consistent and personalized customer support when and how they prefer. Banks and Financial Institutions need to be customer-centric but personalizing customer

21.04.2022

07:42 am

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Modernize Healthcare with NovelVox Connected PX Platform

In today’s world, healthcare customers expect transparency, clarity, and a frictionless experience when interacting with payers and providers. Many providers and healthcare organizations understand the importance of prioritizing patient and

10.03.2022

08:00 am

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Why WhatsApp is now an essential channel in your CX

With 2 billion users globally and 450 million active users daily, WhatsApp has transformed the traditional way of customer engagement. Over 5 million businesses have already started using this potential

09.12.2021

12:50 pm

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Making Transition to Cisco WebexCC with Industry Specific Integrations

As the adoption of cloud contact centers increases, it’s becoming increasingly important to optimize the contact center for nextgen performance with the right integration.

18.11.2021

10:52 am

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