The CTI Solution that Integrates with
8+ Contact Centers
The NovelVox Smart CTI Connector for Creatio seamlessly integrates with all leading contact centers like Cisco, Genesys, Five9, Zoom, Avaya, Nice, and Amazon Connect thus enabling complete customer data and key call controls directly into the Creatio interface. This empowers agents to deliver personalized, confident, and context-rich interactions.
Why NovelVox
16+
Years of Experience
350+
Deployments
90%
Retention Rate
Pre-Integrated and Preloaded: Essential Calling Features Embedded within Creatio
The NovelVox CTI Connector integrates directly into Creatio, equipping agents with essential telephony features like hold, mute, and transfer as well as powerful tools like Click-to-Dial, automated call logging, and ScreenPop of customer data. Empower agents with a single, unified view to handle every interaction with speed, ease, and full context.
Turnkey CTI Solution
Skip the cumbersome installation process with ready-to-go CTI embedded within Creatio and get started with personalized customer interaction in no time.
- ScreenPop with real-time customer data
- Call - Hold, Mute, Transfer
- Click-to-Dial, Automated Call Logging, Wrap-Up Notes
Minimized Screen Toggling
- Handle calls with complete context
- Access customer info instantly on inbound and outbound calls
- Streamline workflows for better productivity
Saves Time and Cost
- Reduce handling time and improve first call resolution
- Drive results without added overhead
- Eliminate redundant manual tasks
Ready integration available for
Faster Resolutions, Zero Hassle
With a unified view of customer information and essential call controls embedded within the Creatio interface, agents can deliver resolutions quickly and smoothly with little to no hold up.
Built to Drive EfficiencyEnhance agent productivity by embedding essential call controls directly within the Creatio interface. Seamlessly unify and integrate Creatio workflows to automate routine tasks and deliver faster, more effective call resolutions.
- Transfer call context with detailed notes and integrated wrap-up options.
- Boost efficiency with features like auto-logging, click-to-dial, and screen transfers.
- Easily configure automated workflows and customized CTI screen pops within Creatio
Real-Time Agent AssistanceAssist agents in real-time and help them deliver well-rounded resolutions with powerful features such as Barge-in, Whisper-in, and Silent Monitoring. Supervisors can also change agentsโ current states to ready/not-ready as per requirement.
- Monitor and assist agents in real-time
- Get integrated view of call queues and team statistics for improved analysis
- Barge in, Whisper in, silently monitor calls, and manage agent states
*Supervisor controls available across All ACDs except Avaya
FAQ
The Creatio CTI Integration is a smart connector developed by NovelVox that seamlessly embeds contact center telephony capabilities directly within the Creatio CRM interface. It integrates with all leading telephony platformsโbringing customer data and core call controls into a unified desktopโso agents can deliver personalized, efficient, and context-rich interactions without switching screens.
The Creatio CTI panel is packed with powerful, agent-focused features, including:
โฆพ ScreenPop with real-time customer information
โฆพ Essential call controls: Hold, Mute, Transfer
โฆพ Click-to-Dial functionality
โฆพ Automated Call Logging
โฆพ Wrap-Up Notes and Call Disposition Logging
โฆพ Minimized screen toggling with a single-pane-of-glass interface
โฆพ Omnichannel support (chat, email, social)
โฆพ Supervisor tools: Barge-in, Whisper-in, Silent Monitoring, agent state management
โฆพ Customizable workflows and CTI screen pops
NovelVoxโs Creatio CTI connector supports seamless integration with all major contact center platforms, including:
โ Cisco
โ Cisco Webex
โ Genesys
โ Five9
โ Zoom
โ Avaya
โ Nice
โ Amazon Connect
Creatio CTI connectors by NovelVox offer flexible deployment options to suit diverse business needs:
โ Server-based deployments
โ Serverless deployments
โ Browser-based extensions for certain platforms
These options allow businesses to choose the infrastructure model that aligns best with their IT strategy and scalability requirements.
Get, Set, and Go!
Smart CTI Connectors support both server-based and serverless deployments, with the flexibility to choose native or public cloud services based on business needs. We also support browser-based extensions for certain platforms.
Schedule a demo today to learn how we can help you elevate agent productivity and drive performance
