Research shows, customer service teams interact with customers up to 15 times more than sales teams. This means that your call center agents can effectively contribute to drive cross-sell and up-sell services through regular one-on-one interactions with customers. To enable, itโs imperative to empower your agents with right integrations that showcase the most-relevant customer information – be it customer profile, past interaction, most-relevant offers, discounts, etc – at the right time.
Read this use case to learn about must-have agent desktop integrations and ways to empower your agents, enabling them to boost demand generation during live interactions.
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