Agentic AI can now say yes without a human. That “yes” in chat commits your institution, but isn’t a posting in your core banking system.
What if the core rejects what the member was told is done?
Who’s accountable when the transcript and the ledger disagree?
A Canadian tribunal held Air Canada liable for its chatbot’s answer, and the CFPB warned that inaccurate chatbot information can cost consumers fees.
Agentic AI can now say yes without a human. That “yes” in chat commits your institution, but isn’t a posting in your core banking system.
What if the core rejects what the member was told is done?
Who’s accountable when the transcript and the ledger disagree?
A Canadian tribunal held Air Canada liable for its chatbot’s answer, and the CFPB warned that inaccurate chatbot information can cost consumers fees.
