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How automation technologies are helping companies with a more personalized, efficient customer experience

Automation technology is revolutionizing the customer experience, providing personalized and efficient service. Contact centers are leveraging self-service options and AI to meet evolving customer expectations. Discover how these innovations empower contact centers to enhance customer satisfaction and streamline operations for better outcomes.

Jan 16, 2020

Novelvox Introduces the First Epic CTI Connector for Cisco, Avaya and Genesys

Dec 23, 2019

NovelVox Announcement on Support for Flash and Java

Nov 4, 2019

NovelVox Releases Finesse Unified Mobile Agent with Upgraded Features

Jun 25, 2019

NovelVox Releases Cisco Finesse Mobile Agent App Version 2.0: Deliver Experiential Contact Center Services on the Go

May 8, 2019

NovelVox Agent Desktop—First to Pass Cisco Interoperability Verification Testing (IVT) for Cisco Finesse 12.0

March 13, 2019

NovelVox Launches ‘City Assist’ for Government & County Contact Centers to Enhance Quality Engagement with Citizens

February 21, 2019

Novelvox Launches Credit Union Unity for Contact Centers to Boost Member Experience

December 20, 2018

NovelVox Celebrates its Journey of 10 Years with 5 Global Offices, Customers in 80 Countries and 150+ Deployments

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