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Cox Automotive Integration

Enable Real-Time Service Scheduling with Connected Automotive Systems

NovelVox connects your contact center with Cox Automotive platforms, including Xtime, through CCIP.
Dealerships can bring service scheduling into IVR, chat, and digital channels. Customers can book, reschedule, or cancel appointments without agent support.
Explore Automotive Workflows

Built for High-Volume Service Environments

Service teams handle constant scheduling requests. Manual handling slows operations and increases errors. CCIP connects Xtime with customer interaction channels. This allows customers to complete service actions through self-service.
Each interaction is backed by real-time data and controlled system access. This ensures accuracy, consistency, and compliance across workflows.

Key Integration Benefits

Customers can manage appointments across IVR and digital channels. No agent involvement is required.

All actions are processed through Xtimeโ€™s Service Scheduling API. Data stays consistent across systems.

Customer, vehicle, and service data guide every interaction. This improves accuracy and reduces repeat queries.

Routine requests move to automation. Agents focus on complex cases.

All interactions follow structured workflows with role-based access and full activity tracking. This supports data protection and audit readiness.

How It Works

CCIP acts as the integration layer between Cox Automotive platforms and customer engagement channels.

API-Based Integration

CCIP connects securely with Xtime Service Scheduling API to access real-time availability and booking data.

Interaction Orchestration

Customer requests trigger automated workflows across IVR, chat, and messaging channels in real time.

Real-Time Data Sync

All scheduling actions are processed instantly in backend systems to maintain accuracy across channels.

Context Injection

Customer and vehicle data is passed into each interaction to enable relevant and accurate responses.

Audit and Tracking

All interactions and system actions are logged to ensure visibility and support compliance requirements.

Cox Automotive Integration in Action

Customers can schedule service appointments through IVR or chat using real-time availability from Xtime.

Customers can reschedule or cancel bookings without agent assistance. Changes are updated instantly in backend systems.

Customers can check appointment details and service status through automated channels.

Dealerships can send reminders, confirmations, and updates through integrated communication channels.

Customers can interact across voice, chat, or messaging while maintaining a consistent

Bring Cox Automotive into Your Contact Center

NovelVox CCIP brings Coxโ€™s Xtime into your interaction channels. This helps dealerships reduce manual work, improve accuracy, and deliver faster service while maintaining controlled and compliant operations.
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  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 100+ third-party applications.
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