CXInfinity 6.0 Announcement
CXInfinity 6.0: Meet the Next Generation of Omnichannel Customer Engagement
Introducing CXInfinity 6.0 – Smarter, Faster, and More Reliable
CXInfinity 6.0 is coming in Q3 of the calendar year 2025. The new version brings a powerful upgrade to your customer engagement strategy. We are bringing key architectural improvements to the platform with minimal UI changes. This update enhances stability, speeds up deployment, and simplifies maintenance making it easier for your team to provide seamless interactions across all channels.
Heralding a New Era of
Customer Engagement
Lighter. Faster. Stronger.
CXInfinity 6.0 significantly improves upon its predecessors with a lighter architecture, delivering a 20% boost in overall performance. Now, you can drive contextual conversations just as effectively, while saving time and reducing costs with every interaction.
Effortless Rollout
Skip the installation hassle and start engaging your customers in no time, thanks to the simple, streamlined deployment of CXInfinity 6.0. You focus on delivering top-notch customer service, we’ll have the platform up and running for you straight away.
Steadier than Ever
CXInfinity 6.0 delivers unmatched reliability for even the most demanding customer interactions. With enhanced uptime and rock-solid performance, your team can engage with confidence and context, anytime, every time.
Transitioning Forward: CXInfinity 5.2 and older
versions support ending soon
Here’s a detailed breakdown of roles and responsibilities during the maintenance phase, after the conclusion of the maintenance period, and throughout the end-of-life stage of the CXInfinity (Version 4.3 to CXInfinity 5.2)
| Area | Responsibility in the Maintenance phase (5th Sep 2025 to 5th Mar 2026) | Responsibility after the End of Maintenance phase (5th Mar 2026 to 5th Dec 2026) | Responsibility after the End of Life (Beyond 5th Dec 2026) |
|---|---|---|---|
| Technical Support |  Full support continues for existing customers. |  Limited or critical-only. Only break-fix support |  None |
| Software Updates / Bug Fixes |  Ongoing maintenance, bug fixes ONLY |  None. All updates stop at EOM. |  None |
| Security Patches |  Only critical security updates are provided. |  Not provided, unless a severe vulnerability is found |  None |
| Feature Enhancements |  No new features |  No new features |  None |
| Compatibility Updates |  Not if still active |  Not provided |  None |
| License Management |  Fully supported (new licenses may not be issued, but renewals/extensions allowed). |  Still possible |  None |
| Documentation |  Continuously available and possibly updated. |  Available but not updated |  None |
| Migration Guidance |  Encouraged & Supported |  Mandatory |  Mandatory |
