Handle every dealership interaction with full CDK context
Technology Partners
Built for High-Volume Dealership Operations
Automotive contact centers handle service, sales, warranties, recalls, parts, and financing queries under constant SLA and revenue pressure.
CDK Integration Benefits
One Workspace for Every Customer InteractionReduce AHT by eliminating DMS switching
Agents handle calls directly within Agent Accelerator while viewing real-time CDK dataโcustomer profiles, vehicle records, service history, and appointment details.
With full context available immediately, agents resolve queries faster without toggling between systemsโreducing handle time and minimizing data entry errors.
Faster Calls with Structured ExecutionLower agent effort and post-call corrections
Automated interaction logging and structured CDK updates reduce manual after-call work.
Click-to-update actions, guided workflows, and embedded controls ensure dealership processes are executed correctly the first time itself.
Context That Moves with the InteractionImprove FCR and reduce repeat calls
When interactions transfer between service or sales teams, full customer and vehicle context travels with the conversation.
Agents no longer restart discoveryโimproving First Contact Resolution and reducing customer frustration.
Workflows That Match Dealership RealityAlign integration with real dealership processes
Agent Accelerator triggers CDK actions based on interaction typeโservice scheduling, recall handling, lead follow-up, or invoice clarification.
Workflows are configured around real dealership operationsโpreserving process integrity while accelerating execution.
Built to Scale Across Dealer GroupsSupport multi-location growth without complexity
Flexible deployment optionsโcloud, hybrid, or on-premโsupport single rooftops or enterprise dealer groups.
Multi-location routing, configurable user roles, SSO, and regional data handling ensure consistent operations across distributed teams.
Governed by Design for Automotive Data EnvironmentsEnable speed without compromising control
CDK updates occur through controlled orchestration.
Role-based access ensures agents see and modify only what is necessary for their function. Every action is logged for audit traceability.
This structured integration protects:
- โข Customer financial information
- โข Vehicle ownership records
- โข Warranty and service documentation
- โข Sales and lead status updates
Speed and compliance operate togetherโnot in conflict.
How It Works
Secure API Connectivity
Contextual Screen Pop
Click-to-Action Controls
Audit & Compliance Logging
CDK Integration in Action
Sales Lead & Follow-Up ManagementImprove conversion with real-time DMS visibility
Inbound calls match against active leads. Agents update lead stages and notes during the interaction, maintaining pipeline accuracy and supporting revenue visibility across teams.
Warranty & Recall SupportResolve queries with verified vehicle data
Agents access warranty status, recall information, and service history instantlyโreducing hold time and improving resolution accuracy.
Billing & Service History QueriesDeliver audit-ready responses
Invoices, RO history, and payment status surface contextually during the live interactions. Updates and notes are logged automaticallyโsupporting operational accountability.
Multi-Department TransfersMaintain continuity across Service, Sales, and BDC
Full customer and vehicle context moves with the interaction. No repetition. No lost details. No fragmented experience.
