NovelVox AI: Intelligent Automation for Customer-Centric Experiences
Reimagine your contact center
with NovelVox AI Solutions
From sentiment analysis and intent detection to context-aware summarization, smart auto-completion, and agent assist copilots, our AI accelerates resolution times and delivers hyper-personalized experiences. Our AI Solutions are powered by the latest in large language models (LLMs), retrieval-augmented generation (RAG), and autonomous agents.
Introduction
Revolutionizing Contact Centers with AI
NovelVox is transforming contact centers with AI-powered integrations and customer engagement solutions that make intelligent automation simple and scalable. With capabilities such as autonomous chatbots, summarization, language translation, sentiment analysis, and agent assist, our solutions deliver faster resolutions and smarter interactions—seamlessly connected through the NovelVox Contact Center Integration Platform (CCIP), which unites AI engines with healthcare systems, credit union platforms, and enterprise applications.
Key Highlights
Advanced AI for Better
Conversations
Sentiment analysis, summarization, language translation, smart drafting, and agent assist—empowering faster, more empathetic, and more accurate customer interactions.
Seamless Integration with Industry
Platforms
Ready connectors for leading systems like Epic (healthcare), Jack Henry Symitar & Fiserv (credit unions), and more—ensuring your AI works where you work.
Flexible & Secure Deployment
Options
Designed for enterprise-grade security with on-premise, cloud, or hybrid deployments—keeping you in control of your data.
Tailored to Your Business
Use Cases
No one-size-fits-all—our solutions are custom-built to match your workflows, regulations, and customer expectations.
Future-Ready AI Innovation
Harness the power of LLMs, RAG, and autonomous agents to automate complex tasks, surface real-time insights, and continuously evolve with your business.
AI-Powered Use Cases That Drive Outcomes
360° Customer View with Agentic InsightsProvide agents with a holistic, real-time customer profile powered by AI to improve efficiency, personalization, and outcomes.
Key Features:
- Omnichannel history: Voice, email, chat, and digital interactions
- Real-time context: Sentiment, intent, recent issues
- Predictive insights: Churn risk, next best action, upsell offers
Appointment Show/No-Show PredictionObjective: Predict the likelihood of a patient missing an appointment to proactively engage and reduce no-shows.
Key Features:
- Smart reminders and outreach
- Resource planning optimization
- Personalized engagement based on risk
Knowledge + Autonomous ChatbotsObjective: Unify fragmented knowledge across websites, PDFs, and backend systems into a single intelligent response engine.
Key Features:
- Scrapes websites and reads PDFs in real-time
- Seamless backend integration for structured data
- Natural conversation with memory and escalation
AI-Powered Auto-Completion & Smart DraftingObjective: Leverage AI to automatically compose or complete agent replies in real time during customer interactions via email, chat, messaging, or case notes—enhancing speed, consistency, and quality of responses.
Key Features:
- Increases Agent Efficiency: Speeds up response drafting, reducing Average Handle Time (AHT).
- Improves Quality: Ensures consistency in tone, grammar, and policy compliance.
- Reduces Agent Fatigue: Eliminates repetitive typing and cognitive load.
- Supports New Agents: Helps junior agents draft professional replies with less training.
- Accelerates Resolution: Suggests accurate, context-aware responses instantly.
Agent Assist CopilotObjective: Provide agents with real-time support during interactions with smart summaries, recommended responses, and next actions.
Key Features:
- Live interaction summarization
- Knowledge suggestions (e.g., refund rules, SOPs)
- Sentiment-driven supervisor alerts
- Automated post-call documentation
Appointment Management AgentObjective: Automate appointment scheduling, reminders, and rescheduling to reduce manual workload and improve patient experience.
Key Features:
- Self-service scheduling and smart rescheduling
- Predictive no-show alerts
- Dynamic waitlist optimization
Medication Refill & Adherence AgentObjective: Ensure patients receive timely medication refills and adhere to prescriptions to improve outcomes and reduce risks.
Key Features:
- Smart reminders and refill requests
- Adherence tracking and escalation
- Drug interaction alerts via chatbot
Multilingual Support for Contact Center using AIObjective: Provide seamless multilingual communication between agents and customers across non-voice channels (chat, email, WhatsApp, SMS, social messaging) using AI-powered translation, without requiring human translators or native-language agents.
Key Features:
- Global Reach: Serve diverse, multilingual customer bases without language constraints.
- Improved CX: Let customers interact in their preferred language.
- Operational Efficiency: Avoid staffing agents fluent in every supported language.
- Faster Resolution: Reduce communication gaps and misinterpretations.
- Scalability: Expand into new geographies quickly without language being a barrier.
Reimagine AI enabled Customer Experience with
NovelVox
Ready for happier customers?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals
