Bring the Power of Salesforce into Your Contact Center Workspace—No Switching Screens – Better Than Standard CTI Connector
Cisco WhatsApp Integration with rich media message support for both consumer and agent use. Cisco with WhatsApp offers real time proactive customer engagement from within the Finesse interface.
Cisco WhatsApp integration empowers agents to interact with customers in real time. Proactively assist customers with updates and delivery tracking, flight schedule and more even before they ask you. Instant chat will drive higher customer satisfaction scores and improve overall customer experience metrics. This unlocks new opportunities for your contact center as well as revenue potential for your business by managing each conversation to its end-state.
Engage with customers with Finesse’s embedded interface for agents to deliver a personalized experience instead of struggling over a new interface. With a single interface, customers will get direct answers to their questions, while agents won’t need to refer to another platform. The process is faster and easier for everyone involved. An additional application is no longer needed to add SMS to your contact center infrastructure – you can simply start using WhatsApp.
Start leading conversations from anywhere on to WhatsApp without losing conversation context right from your Cisco Finesse desktop. Share rich-media and encrypted messages with customers throughout their journey. Customers can continue wherever they left off – no need to download another app or jump through hoops to finish a task. They can keep in touch with you by sending images, videos, documents, and even secure payment information.
Enables agents to reach out to customers via text messages and chats. Streamline customer engagement by enabling a unified channel that provides real-time communication across devices in addition to voice calls. This will provide excellent self-service capabilities and reduce operating costs as well as improve customer satisfaction scores.
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