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THE EXECUTION LAYER FOR AGENTIC AI IN REGULATED CX

Your AI Agent Decides. CCIP Executes.

AI can answer questions. CCIP lets it take governed action. CCIP executes governed enterprise actions from AI agents across IVA, IVR, and digital channels, inside systems of record such as Jack Henry, Fiserv, FIS, Epic, and athenahealth.
Keep your AI. Keep your CCaaS. Keep your systems of record. CCIP governs execution across them.
  • Verify KYC
  • Schedule Patient Appointment
  • Transfer Funds
  • Refill Prescription
See CCIP Execute an Action

1.2B+

Governed Enterprise Executions Annually

17+

Years In Regulated CX

1000+

Installations

How CCIP Enforces Gating and Sequencing at Runtime

AI can act. CCIP controls what it’s allowed to do. Governance in CCIP isn’t set-and-forget. Every tool an agent can call is policy-gated, requires the right approval, and follows an approved sequence.

Sequencing Enforced
at the Backend

CCIP can require “Verify OTP” to run before “Send Text Message.” If Verify OTP wasn’t invoked within 60 seconds, the call is rejected outright with an actionable reason. No step fires out of order.
Sequencing Enforced at the Backend

Every Tool an Agent Can Call

Tagged Low, Medium, or High risk, with behavior hints including “Needs human approval” and “Safe to retry.”

Approval Required Before
High-Risk Actions

CCIP can mandate sign-off before actions like account closure. It executes after approval, never on agent judgment alone.

CCIP Is the Governed Execution Layer for AI Agents

AI can decide what should happen. Deciding isn’t executing. CCIP gives AI agents a governed way to act inside your systems of record, enforcing policy, approvals, and sequencing at runtime, then recording what happened for audit.

Execute the actions those decisions require inside the systems of record regulated organizations rely on, including Jack Henry, Fiserv, FIS, Epic, and athenahealth.

Execution, Not Just Connectivity

Access is not governance. Traditional integration platforms move data between systems. CCIP governs what happens next. It applies policies, approvals, and sequencing before any action reaches a system of record. Every action is recorded in a complete audit trail built to your organization’s requirements.

Start With Proven Enterprise Actions. Nothing to Build.

CCIP comes with production-ready execution patterns for regulated actions in healthcare, banking, and credit unions, including KYC verification, card blocking, fund transfers, and appointment scheduling. Configure the policies, approvals, and business rules your organization requires. Extend only when a standard pattern doesn’t fit a unique need.

Every AI-initiated action is checked, policy-gated, and auditable. Required approvals happen before high-risk actions execute. Not just automated.

Access production-ready execution patterns built for regulated banking, credit union, and healthcare operations, including KYC verification, card blocking, fund transfers, and patient appointment scheduling.

Enable the actions you need, apply your approval and risk policies, and set business rules for your organization, all within the same governed execution.

Add organization-specific actions or execution logic to the existing execution pattern, without rebuilding it.

Test sequencing, approvals, and execution paths end to end, then activate it once every path is validated.

Enforce policies, approvals, sequencing, and risk-based controls before every action executes.

Track every execution with complete audit history, including the policy applied, the decision made, and the outcome.

Banking execution pattern shown. The same configuration and governance
model can be applied across credit union and healthcare operations.

One Agent. Any AI or CCaaS Platform.

CCIP sits between the AI you bring, your CCaaS platform, and your systems of record. Bring your AI agent from Amelia, Obot AI, Synthflow, or another AI platform. Connect through Five9, RingCentral, Zoom, Cisco, Genesys, or Amazon Connect. Execute into Jack Henry, Fiserv, FIS, Epic, or athenahealth. One execution layer governs it all. Nothing gets replaced.
See What CCIP Connects To

One Governance Layer, Regardless of Protocol

AI acts. MCP and REST are how. MCP powers AI-native orchestration. REST handles direct system calls when no agent is in the loop. Both execute under the same governed layer.

Why AI Agents Need CCIP

Deploy Actions, Not Rebuilds

Deploy prebuilt execution patterns, proven across 1.2B+ governed enterprise executions annually.

Execute CX End-to-End

Resolve customer requests by executing actions, not just answering questions.

Make Any AI Agent Ready

Bring your preferred AI agent. CCIP governs it across systems of record.

MCP or REST. Either Way.

Execute through MCP or REST. Every action is governed the same way.

Governance at Every Step

Enforce policy, approvals, sequencing, and auditability before every enterprise action.

What You Get

Execute Across the Systems Your Customers Already Run

CCIP executes governed actions across systems of record your customers already run, such as Jack Henry, Fiserv, FIS, Epic, and athenahealth. Conduct identity verification, retrieve balances, and update account information in real time, directly in systems of record.

When an examiner asks why a specific transaction happened, the trail is already there. Every tool call is logged: timestamp, actor, status, and response time, filterable by session or correlation ID, tied to the policy governing the action.

What Your AI Can Actually Execute

Run Banking & Credit Union Operations

Built on deep expertise across Jack Henry, FIS, and Fiserv environments. Your agent executes approved self-service actions inside core banking systems, verified against policy before execution.
  • Find Customer
  • Retrieve Account Information
  • Verify Identity & KYC
  • Lock Debit Card
  • Process Loan Payment
  • File Card Dispute
  • Update Customer Profile
  • Open Service Request
Jack Henry connectivity: jXchange • SymXchange • Synapsys • Banno • Silver Lake

Bring Your AI Agent Into Healthcare Operations

Built on deep expertise across Epic and athenahealth environments. Your agent executes approved self-service actions inside EHR and care coordination systems, verified against policy before execution.
  • Search Patient
  • Schedule Appointment
  • Verify Insurance
  • Update Demographics
  • Create Referral
  • Refill Prescription
  • Send Lab Result Notification
Epic EHR, governed across appointments, referrals, billing, and care coordination.
Every athenahealth action can be enabled, disabled, or restricted individually, so care teams get exactly the automation they’ve approved.

Coordinate Action Across Every System You Touch

Cross-system sequencing logic. Prebuilt, best-practice templates: not one-off custom builds. Validations, approvals, and business rules enforced at every step.

Every Action, Traced

Every action your agent takes is recorded to meet your organization’s audit and compliance requirements.
Every tool call, logged: timestamp, actor, status, and response time, filterable by session or correlation ID.

Why NovelVox

1.2B+

Governed Enterprise Executions Annually

17+

Years In Regulated CX

1000+

Installations

Connectivity Moves Data. CCIP Controls Execution.

AI becomes enterprise-ready when it can execute auditable actions inside the systems your business depends on. See how CCIP turns AI decisions into governed enterprise execution across banking, credit union, and healthcare.
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Overview

  • Govern every AI-initiated action inside your systems of record
  • Enforce policy, approvals & sequencing before execution
  • Start with proven enterprise actions
  • 17+ years in regulated CX
  • 1,000+ installations across 250+ customers

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Connect with us right away through instant chat.
  • (928) 864-5100
  • (928) 864-5100

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Overview

  • Govern every AI-initiated action inside your systems of record
  • Enforce policy, approvals & sequencing before execution
  • Start with proven enterprise actions
  • 17+ years in regulated CX
  • 1,000+ installations across 250+ customers

In a hurry?

Connect with us right away through instant chat.

  • (928) 864-5100
  • (928) 864-5100

See CCIP Execute a Live Action

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