Agent Accelerator for Huawei AICC
Boost agent efficiency with a unified
workspace inside the Huawei AICC interface
NovelVoxโs Agent Accelerator seamlessly integrates with Huawei AICC, giving agents 360ยฐ access to customer data and tools, so they can resolve queries faster, with greater confidence and precision.
Ready integration available for
Introduction
The Complete Customer Service Tool for
Unmatched Agent Efficiency
NovelVox Agent Accelerator equips agents with a unified workspace that brings together customer data and essential tools in one view. With complete context at their fingertips, agents resolve issues faster, with greater accuracy and deliver more personalized, efficient service every time.
Work from a single, unified interface.
Agents access all integrated applications from one screenโno tab switching, no delaysโdelivering a seamless and consistent customer experience.
Deliver personalized service, every time.
Caller informationโincluding name, contact history, tickets, and past transactionsโpops up instantly, enabling agents to greet customers by name and resolve issues without making them repeat themselves.
Access the right information, right when itโs needed.
Agents have all the contextual data at their fingertips and can chat with peers in real-time for quicker issue resolutionโresulting in faster, more accurate support.
Take full control of every interaction.
Agents manage calls directly from the desktopโanswer, hold, transfer, conference, wrap-up, and manage ACD statesโall without leaving the interface.
Track performance in real time.
Agents view real-time and historical performance statsโfiltered by channel and timelineโright from their desktop to stay informed and on target.
Stay accountable and improve continuously.
Agents monitor their productivity through key performance metrics, helping them identify areas for improvement and enhance efficiency.
Ready When You Are
Configurable to Suit Your Unique Contact Center Needs
Agent Accelerator seamlessly embeds into your contact center and is easily configured using intuitive drag-and-drop tools. Whether on-prem, cloud, or hybrid, it supports your preferred deployment, giving you full control from installation to execution.
Industry-ready Templates
Enable seamless self-service and automate routine workflows by integrating your IVR/IVA and chatbots with 100+ core applications. Reduce long call queues and average handling time by up to 30%, optimizing your banking contact center performance and operational efficiency with NovelVoxโs integration solution.
Flexible deployment options
Install on-premise, in the cloud, or opt for a hybrid setupโbased on your compliance, security, and infrastructure preferences.
Drag-and-drop customization
Easily design your agent desktop using intuitive drag-and-drop tools. Match your branding with custom logos, colors, and layoutsโno coding required.
Optimized for Your
Industry
Leverage industry-specific workflows, core system integrations, and access hundreds of services designed to meet the unique needs of your business.
Agent Performance Monitoring
Supervisors can set performance thresholds, view real-time agent metrics, and track productivity directly through a dedicated supervisor desktop.
