AGENT ACCELERATOR FOR AMAZON CONNECT
The Agent Desktop Amazon Connect Doesn't Come With
Amazon Connect manages interaction while Agent Accelerator ensures that the agent has everything to resolve it. The unified agent desktop presents full customer context, live system data, and call controls, on one screen. Result, faster resolution, higher satisfaction and zero repetition.
17+
Years of Expertise
350+
Deployments in 20+ Countries
90%
Customer Retention Ratio
Every Caller. Full Context. One Screen.
When a call hits Amazon Connect, Agent Accelerator automatically pulls the caller’s records scattered across business systems, and surfaces it in a single unified view — before the agent says hello. Thus, eliminating manual tab-switching look-ups and customer repetition.
Unified data from CRM, EHR, banking, and ticketing systems on one screen
Read and write across connected systems without leaving the desktop
Reduced Average Handling Time on every interaction
The Broadest Integration
Library for Amazon Connect
Agent Accelerator ships with 100+ prebuilt connectors across the systems your industry actually runs on. Ready to connect. No development backlog.
CRM
Ticketing
Healthcare
Banking & Credit Union
Automotive
The Call Arrives. So Does the Customer's Name.
With Agent Accelerator presenting the caller’s full record before the agent as soon as the call arrives. Agents greet customers by name, verify instantly, and get straight to resolution. No copy-paste. No re-verification. No wasted first 90 seconds.
- Caller details surface on screen the moment the call arrives
- Agents greet customers by name from the first word
- Validation happens from live data — customers never repeat themselves
IVR Input Changes the Screen. Automatically.
When a caller navigates your Amazon Connect IVR, Agent Accelerator reads those inputs and switches the agent’s desktop to the relevant view before the call connects. Agents see the right record, the right fields, and the right action options — matched to why the customer called.
- Desktop switches automatically based on IVR call path
- Agents see context-matched screens before they answer
- Faster resolution with zero call reason re-confirmation
An Agent Desktop Built for Your Industry, Not a Generic Stack
Amazon Connect’s native agent workspace is functional, but not built for industry specific operations. Agent Accelerator ships with industry-specific templates that surface only what each team needs — nothing more, nothing less.
- Industry-specific templates for healthcare, banking, credit union, and automotive
- Department-level desktop configurations — service, sales, collections, support
- Brand-aligned interface — logo, colors, and fonts matched to your guidelines
Modify Your Agent Desktop
Without a Single Line of Code
Every operational change to a standard Amazon Connect agent setup requires developer involvement. Agent Accelerator’s drag-and-drop Designer Studio puts that control in the hands of your operations team. Build, modify, and deploy desktop changes on your own schedule.
Drag-and-drop studio — operations teams make changes independently
Full library of industry-specific desktop templates to start from
Prebuilt gadgets for common workflows — ready to place, configure, and deploy
Our Featured Integrations
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals.
