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Happy Agents, Happy Customers.

The NovelVox Unified Agent Desktops will empower your agents to deliver improved customer experience. Compatible with Cisco Finesse, Genesys and Avaya Contact Center platforms.

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Your Desktop, Your Design.

Out of Box Flexibility

The NovelVox Unified Agent Desktop out of box can be easily configured to sit on contact centers from Cisco, Genesys and Avaya. In fact, our agent desktops can operate with multiple vendors simultaneously.

The appearance and design of the agent desktop, right down to font and color can easily be configured to match your operational needs. Speak to us about how this is done.

Agent Desktop Unification

Integrating to other business applications is essential for your agents to operate efficiently and to provide a high level of customer experience. Having a ‘single pane of glass’ view of your customer will improve First Call Resolution (FCR) and reduce your Average Handling Time (AHT) whilst providing a first-class customer experience.

Our Unified Agent Desktops not only unifies your agent desktop, but optimizes the desktop, so information is readily available without having to perform extra clicks or page scrolls.

Streamlining and reducing costs

The Unified Agent Desktop option allows call centers to improve agent interactions with customers, manage customer responses and reduce training times for new starters. The simple approach of the software, ease of setup and ongoing maintenance provides the ability to provide real time data to different areas of the business, while simultaneously improving business processes.

Ultimate Agent Desktop Flexibility

Pre-Built Industry Templates

Customize Your Cisco Finesse Agent Desktop

Use the many pre-built templates to get your agent desktop looking the way you want it.

Universal
Connector

Connecting third-party business applications

Unify the Agent Desktop by integrating to all your business applications. Pre-built connectors are available.

Pre-Built
Gadgets

Customization of Cisco Finesse

Choose from any of our pre-built Gadgets to quickly and simply add functionality. New Gadgets constantly added by NovelVox.

Visual Desktop Designer

Cisco Finesse Agent Desktop

Drag and Drop Visual designer so you can perfect the agent desktop look, feel and behavior whenever you want.

Contact us for a demo