AGENT ACCELERATOR FOR WEBEX CONTACT CENTER
Give Agents the Systems to Execute on Webex, Not Just Respond
Agent Accelerator brings CRM, core systems, and operational data into Webex Contact Center, so agents execute actions across systems in real time, without switching screens or breaking interaction flow.
1,000+
Installations
250+
Customers
17+
Years in Regulated CX
Webex Handles the Call. Agent
Accelerator Executes Everything Behind It.
Webex Contact Center connects your agents to customers. But when agents hunt across CRMs, core banking platforms, and EHRs to find information mid-call, execution stalls. Agent Accelerator brings every system into a single Webex workspace, so agents execute faster, with less effort, on every interaction.
Full customer profile surfaces automatically on every inbound call. No manual search.
Read and write across all connected systems without leaving the Webex interface.
Every interaction resolved from one screen. No tab switching, no incomplete actions.
One Workspace. Every System. Real-Time Execution.
Every screen switch costs time, and the cost compounds across hundreds of daily interactions. Agent Accelerator eliminates the switching entirely. Agents access, update, and act on every system they need from inside Webex, without interrupting interaction flow.
- All systems accessible from one workspace: CRM, EHR, core banking, ticketing.
- Actions executed in real time during the live interaction. No post-call cleanup.
- Agents handle more interactions per shift without increased cognitive load.
Know the Caller Before the Call Connects.
Agent Accelerator identifies the caller the moment the call lands in Webex and surfaces their full record automatically. Agents greet by name, verify identity from live system data, and open with answers, not questions.
- Caller record surfaces automatically on call arrival. Name, account, history, alerts.
- Identity verified from live system data. Customers never repeat themselves.
- Agents resolve faster when they start with context.
The Right Screen. Every Call. Before the Agent Even Connects.
Agent Accelerator reads Webex IVR inputs and loads the correct screen layout and relevant data before the agent connects. Screens switch dynamically with each call type. Agents start in context every time.
- Screen layouts switch dynamically based on IVR call routing variables.
- Agents receive call-specific data and workflows the moment they connect.
- Faster resolution, fewer transfers, higher first-call resolution rates.
One Desktop Across Every Cisco Deployment.
Agent Accelerator runs across UCCE, UCCX, CUCM, PCCE, and Webex Contact Center. Organizations moving from on-premise Cisco platforms to Webex Contact Center keep the same agent desktop. Integrations, workflows, and department configurations persist across deployment models.
- Same desktop across on-premise, hybrid, and cloud Cisco deployment models.
- Agents keep a familiar workspace through the move to Webex Contact Center.
- Integrations and department configurations carry over with the desktop.
Large Prebuilt Integrations
Library for Webex Contact Center.
Agent Accelerator ships with the broadest integration library for Webex Contact Center, covering every system your agents need to act on. No custom development, no integration backlogs, no dependency on IT to add a new system.
CRM
Ticketing
Banking & Credit Union
Healthcare
Every Team Gets the Desktop That Fits Their Workflow.
Phone banking, loans, fraud, collections, care coordination. Each team has different systems, workflows, and data needs. Agent Accelerator gives every department a purpose-configured desktop without any coding, IT projects, or vendor dependency.
- Industry-specific templates for banking, credit union, healthcare, and automotive.
- Department-level configuration: agents see only what is relevant to their role.
- Brand-aligned interface: logo, colors, and fonts across every workspace.
Design and Deploy Desktop
Changes in Minutes.
Agent Accelerator ships with a library of prebuilt gadgets: knowledge base, case notes, call logging, service history. The drag-and-drop Designer Studio lets operations teams extend and redeploy configurations in minutes. No IT ticket, no developer, no delay.
Library of prebuilt gadgets: knowledge base, case notes, call logging, service history.
Drag-and-drop studio: operations teams make changes independently.
Deploy changes in minutes, not development sprints.
See Agent Accelerator
Execute Inside Webex.
Book a demo and watch agents execute workflows across your systems, live inside Webex Contact Center.
