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CTI connector and Agent Desktop for Cisco Call Manager
Experience personalized telephony solution in two different ways by integrating CRM with NovelVox Agent Desktop and CTI Connector for UCM.
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Agent Desktop for Cisco Call Manager
CTI Cisco Call manager improves your agentโs efficiency by empowering with customer information and easier call management on one desktop screen.
- Unified view of customer information to offer personalized experience
- Seamless integration of 3rd party application to save agents from screen switching
- Pre-built gadgets such as Knowledge Base, agent script for improved agent efficiency
- Optimized and industry-specific interface for improved AHT & FCR
- Cisco call center manager has instant login via an extension number
NovelVox CTI Connector for CUCM
Offer improved customer experience by enabling agents to offer an instant and personalized solution by embedding CTI for CUCM in the CRM application. Also, the agent phonebook within the connector empowers the agents to handle calls efficiently.
- Screen pop customer information to offer personalized experience even before the call is answered
- Cisco call manager CTI offers Global/Company/Agent Phonebook to better inter-team communication
- Click to dial that converts numbers into clickable links to avoid manual dialing
- Smart dialing to configure prefix and suffix to dial out irrespective of country or area code of agent & caller.
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