AGENT ACCELERATOR FOR AMAZON CONNECT
Eliminate Friction from Amazon Connect Interactions
Agents execute workflows across systems from one workspace โ reducing handling time and removing operational friction during live interactions.
17+
Years of Expertise
350+
Deployments in 20+ Countries
98.7%
Retention Ratio
Every Second of Handling Time Has a Cost. Cut It.
Amazon Connect gives you the call. Agent Accelerator gives your agents everything needed to resolve it โ instantly. Customer records, live system data, and action controls surface in one unified workspace the moment the call arrives. No tab-switching. No re-verification. No wasted time.
- Unified view of CRM, EHR, banking, and ticketing data โ available before the agent speaks
- Read and write across connected systems without leaving the desktop
- Measurable reduction in Average Handling Time on every interaction
Scale Without Adding Operational Overhead
The more volume Amazon Connect handles, the more friction compounds โ unless agents can execute without roadblocks. Agent Accelerator removes the manual steps that balloon handling time at scale: lookup delays, system switching, repeat verification. Every agent operates at peak efficiency, regardless of queue volume.
- Consistent execution speed across high-volume periods โ no degradation at scale
- Fewer escalations and callbacks โ more interactions resolved on first contact
- Lower cost-per-interaction without adding headcount
The Call Arrives. So Does the Customerโs Full Record.
Agent Accelerator surfaces the callerโs complete record the moment the call connects โ before the agent says a word. Agents greet by name, verify from live data, and move straight to resolution. The first 90 seconds of every interaction stop being wasted.
- Caller record surfaces automatically on call arrival
- Agents verify identity from live system data โ customers never repeat themselves
- Instant name recognition sets the right tone from the first word
IVR Input Drives the Desktop. Automatically.
When callers navigate your Amazon Connect IVR, Agent Accelerator reads those selections and reconfigures the agentโs workspace before the call connects. Agents see the right record, the right fields, and the right action options โ matched precisely to why the customer called.
- Desktop state updates automatically based on IVR path โ zero manual configuration
- Agents start with context, not questions
- Faster resolution with no call reason re-confirmation
Prebuilt Connectors for
Zero Development Backlog.
Agent Accelerator ships with the broadest integration library available for Amazon Connect โ built for the industries that run high-volume contact center operations. No custom development. No waiting on IT. Connect your systems and go.
CRM
Ticketing
Healthcare
Banking & Credit Union
Automotive
Built for Your Industryโs Workflows. Not a Generic Stack.
Amazon Connect is cloud-native and scalable. But its native agent workspace wasnโt built for industry-specific operations. Agent Accelerator ships with templates tuned to healthcare, banking, credit union, and automotive โ so agents see only whatโs relevant to their role, department, and interaction type.
- Industry-specific desktop templates โ deploy in days, not months
- Department-level configurations for service, sales, collections, and support
- Brand-aligned interface โ logo, colors, and fonts matched to your guidelines
Operations Makes Changes. No Developer Required.
Every operational change to a standard Amazon Connect setup typically requires developer involvement โ tickets, queues, delays. Agent Acceleratorโs drag-and-drop Designer Studio hands that control directly to your operations team. Build, modify, and deploy desktop changes on your own schedule.
- Drag-and-drop studio โ operations teams make changes independently
- Full library of industry-specific templates to start from
- Prebuilt gadgets for common workflows โ place, configure, and deploy
Our Featured Integrations
See It Running in Your
Amazon Connect Environment
Weโll show you exactly how Agent Accelerator reduces handling time and removes friction from live interactions โ using your systems, your workflows, your industry.
