EXECUTION LAYER FOR RINGCENTRAL
Powering High-Productivity RingCentral Contact Centers
RingCentral-Optimized
CX Built for Faster Execution
Agent Accelerator
CCIP
iVision Wallboards
Healthcare Experience Accelerator
Use Case Flow: On inbound call, Agent Accelerator screens the caller against EHR records using Caller ID, triggering MFA, demographic checks, or verification workflows directly within RingCentral—without manual lookup.
Benefits: Faster verification, reduced effort, HIPAA compliance.
Use Case Flow: CCIP connects directly to EHR scheduling modules, letting agents or IVR book, reschedule, or cancel appointments in real time—within the same interface.
Benefits: Faster execution, fewer errors, reduced admin effort.
Use Case Flow: CCIP retrieves medication history and approvals instantly—enabling agents to process refill requests without switching systems or escalating calls.
Benefits: Faster turnaround, fewer follow-ups.
Use Case Flow: Agent Accelerator surfaces complete patient context at interaction start—so agents act immediately without searching across systems.
Benefits: Faster resolution, reduced handling time.
Use Case Flow: CCIP automates reminders and scheduling workflows using patient data—reducing manual outreach effort.
Benefits: Better efficiency, improved engagement.
Use Case Flow: Call details and updates are automatically logged into the EHR at call end—eliminating after-call work.
Benefits: Less manual effort, lower AHT.
Banking & Credit Union Experience Accelerator
Use Case Flow: Caller ID triggers automatic display of account details, transactions, and loan data within Agent Accelerator—eliminating manual lookup.
Benefits: Faster authentication, reduced AHT.
Use Case Flow: CCIP retrieves real-time data from core systems—so agents access balances, EMI status, and limits instantly within the same interface.
Benefits: Faster responses, less system hopping.
Use Case Flow: Fraud alerts surface during live interactions, enabling agents to act immediately without navigating multiple systems.
Benefits: Faster resolution, reduced effort.
Use Case Flow: Agents access loan schedules and next steps within the same interface—allowing faster assistance without delays.
Benefits: Improved efficiency, faster case handling.
Use Case Flow: Core systems trigger outbound calls and messages through RingCentral—reducing manual outreach effort.
Benefits: Higher productivity, lower inbound load.
Automotive Experience Accelerator
Use Case Flow: CCIP connects scheduling tools with RingCentral—allowing agents to manage appointments instantly without switching systems.
Benefits: Faster service flow, fewer errors.
Use Case Flow: Agent Accelerator surfaces warranty data at interaction start—so agents resolve queries without manual lookup.
Benefits: Faster resolution, reduced effort.
Use Case Flow: Recall data triggers outbound campaigns automatically—reducing manual coordination.
Benefits: Improved efficiency, proactive communication.
Use Case Flow: Payments are handled through secure workflows within the interaction—without disrupting the agent experience.
Benefits: Faster processing, lower compliance risk.
Built for Fast, Efficient
RingCentral Contact Centers
No Need to Rip and Replace
Less switching, more doing
Faster deployment
Easy to use, easy to adapt
Integration-Ready
Connect the systems your agents
rely on—without adding complexity.
