NovelVox Solutions for RingCentral
Powering RingCentral for Secure, Compliant and AI-Enabled Digital Experiences
RingCentral-Optimized CX Solutions for Banking, Credit Union, Healthcare & Automotive
Agent Accelerator
Empower agents with a unified desktop embedded within RingCentral Contact Center. Agent Accelerator delivers a single pane of glass across core business systems for reduced screen toggling, accelerated resolution with contextual accuracy.
CCIP
Build a truly connected CX architecture with a powerful integration layer built for real-time data, actions, and automation. CCIP seamlessly connects core systems, telephony, AI, and digital channels within RingCentral, giving human and AI agents the context required.
iVision Wallboards
Transform RingCentral contact center data into operational intelligence. iVision delivers real-time visibility, exception alerts, SLA tracking, and predictive performance insights—empowering supervisors to act proactively and maintain service excellence.
Healthcare Experience Accelerator
Use Case Flow: On inbound call, Agent Accelerator screens the caller against EHR records using Caller ID, triggering MFA, demographic checks, or security question verification — within RingCentral.
Benefits: Faster verification, reduced fraud, HIPAA compliance.
Use Case Flow: CCIP connects directly to EHR scheduling modules, letting agents or IVR/IVA book, reschedule, or cancel appointments using real-time availability — without leaving the RingCentral interface.
Benefits: Fewer errors, faster resolution, better patient adherence.
Use Case Flow: CCIP retrieves medication history, eligibility, and physician approvals from connected EHR systems, enabling instant refill processing without manual lookups or call transfers.
Benefits: Faster turnaround, fewer follow-ups, improved medication adherence.
Use Case Flow: Agent Accelerator surfaces medical history, previous visits, open cases, prescriptions, lab updates, and billing status the moment an interaction begins — before the agent says hello.
Benefits: Faster resolution, accurate guidance, reduced escalations.
Use Case Flow: CCIP analyzes patient history, upcoming appointments, and care plans to automate reminders, prep tasks, and recall scheduling through RingCentral’s outbound capabilities.
Benefits: Reduced no-shows, better engagement, improved care continuity.
Use Case Flow: Call details, visit requests, symptoms, and billing queries are automatically logged into the EHR at call end — eliminating after-call documentation work.
Benefits: Less after-call work, fewer documentation errors, lower AHT.
Banking & Credit Union Experience Accelerator
Use Case Flow: Caller ID triggers automatic display of loan details, card information, balances, and recent transactions within Agent Accelerator.
Benefits: Zero manual search, reduced AHT, faster authentication.
Use Case Flow: CCIP retrieves real-time data from Fiserv, FIS, Symitar, Corelation, and other core platforms—surfacing balances, EMI status, and credit limits to agents or IVR.
Benefits: Accurate responses, reduced system hopping.
Use Case Flow: Fraud alerts and risk events surface during live RingCentral interactions, enabling secure authentication workflows including Pindrop-powered call risk assessment and spoof detection.
Benefits: Faster fraud resolution, reduced risk exposure.
Use Case Flow: Displays loan schedules, delinquency indicators, hardship options, and recommended next steps while routing complex cases to appropriately skilled agents.
Benefits: Improved empathy, faster resolution, reduced escalations.
Use Case Flow: Core system data triggers outbound RingCentral calls or digital messages for payment reminders, maturity notices, and rate change alerts.
Benefits: Higher engagement, proactive service, lower inbound load.
Automotive Experience Accelerator
Use Case Flow: CCIP connects RingCentral interactions with Xtime and DMS platforms, allowing agents or IVR to book, modify, or cancel service appointments in real time.
Benefits: Reduced scheduling errors, improved service throughput.
Use Case Flow: Agent Accelerator surfaces warranty eligibility, coverage details, and claim status at interaction start while logging every interaction for audit traceability.
Benefits: Faster resolution, defensible warranty documentation.
Use Case Flow: OEM recall data triggers outbound RingCentral campaigns, with structured tracking and customer acknowledgment capture.
Benefits: Improved compliance, proactive customer communication.
Use Case Flow: RingCentral-assisted payments leverage PCI-compliant workflows with automated recording pause/resume controls during sensitive transactions.
Benefits: Secure transactions, reduced compliance risk.
Ideal for RingCentral Contact Centers
Solutions Designed to Drive High Performance
and Scalability at Minimal Cost
No Need to Rip and Replace
Cloud, Hybrid or On Premise
Easy and Fast Deployment
Easy Customization
Integration-Ready
Connect the Systems
Your Industry Runs On
100+ certified integrations with the platforms your teams already use — unified seamlessly within RingCentral.
