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Seamless Banking in Action: How SouthState Bank Transformed CX with NovelVox

Discover how a leading U.S. bank reduced AHT by 20%, lowered costs, and enhanced security—all without disrupting its core systems.

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The Challenge:
SouthState Bank faced rising customer expectations, higher call volumes, and disjointed systems that slowed down agents. Manual authentication and disconnected platforms frustrated customers and drove up costs.

The Solution:
NovelVox delivered an integrated platform featuring:

  • Agent Accelerator – Unified desktop with real-time profiles & productivity tools
  • Fiserv Integration – Instant access to account & loan data
  • Pindrop Authentication Integration – Biometric verification for secure, fraud-resistant calls

The Results:

  • 20% Reduction in AHT
  • Lower Operational Costs
  • Advanced Security & Fraud Prevention
  • Elevated Customer Satisfaction

SouthState Bank is now running a smarter, faster, and more secure contact center—setting the stage for future growth and innovation.

Get the full story of SouthState Bank’s transformation.

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  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 100+ third-party applications.
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  • 350+ Deployments in 20+ Countries

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  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 100+ third-party applications.
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  • 350+ Deployments in 20+ Countries

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