Finesse Gadget Designer
All our Finesse agent desktops are upgradable without involving NovelVox.
All our Finesse agent desktops can be upgraded by you without involving us. Finesse Gadget Designer provides an easy to use drag and drop studio environment to extend the agent desktop when your needs change. You will also have our ever-expanding list of Cisco Finesse Gadgets at your disposal.
The NovelVox agent desktop adds powerful functionality that does not currently exist in Cisco Finesse. We achieve this through the NovelVox Application Server.
Benefits of the NovelVox Application Server include:
Add keyboard shortcuts for common agent actions
Agent to agent and supervisor chat
Focus agent Finesse page automatically on call arrival
Support for right to left Languages
Dynamic screen switching based on call variables
Dynamic screen switching based on user roles
Remove Finesse Container to increase screen ‘real estate’
Compact CTI functionality
With built in Wrap-up, Customer History and Information
Over the years, NovelVox understands the importance of screen ‘real-estate’. More space means more data on screen and less time finding it. Our Situational CTI Bar only shows relevant CTI actions, hiding buttons which cannot be used to save space. This has allowed us to incorporate Customer Information and History data within the CTI bar.
This all adds to faster call times, a better customer experience and a more efficient contact center operation.
Great productivity ideas from years of contact center agent desktop experience
Agent desktops are created as a single page application meaning no page loads during navigation leading a better customer experience.
Create multiple desktops to automatically react to any input to reduce agent time finding relevant customer information.
The NovelVox application server alongside Cisco Finesse extends the standard feature set to give you more power and flexibility.
Assign multiple actions for events and use ‘listeners’ to execute actions automatically based on customer actions.
Use many designers to increase productivity when creating or modifying the agent desktop. Version control is built in.
Improve average handling time by assigning keyboard shortcuts to common agent actions.