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Cookies and Privacy Policy

Effective Date
August 18, 2026
Last Updated
August 18, 2026

This Privacy Policy describes how NovelVox collects, uses, discloses, and safeguards personal information when you visit our website, interact with our marketing activities, or communicate with us. This Policy applies only to the NovelVox website and related marketing activities and does not govern customer data processed through NovelVox products and services, which are subject to separate contractual agreements and the NovelVox Product Privacy Policy.

NovelVox collects personal information when it is voluntarily provided by visitors, collected automatically through the operation of our website and related technologies, or received from third-party sources as described in this Privacy Policy.
NovelVox does not sell personal information as defined by applicable privacy laws.

Information We Collect

When you use our website, we may collect:
  • Information you voluntarily provide
  • Information collected automatically through technology
  • Information received from third-party platforms and business partners where permitted by applicable law

Information You Provide Us Voluntarily

NovelVox may collect information voluntarily provided by visitors, including:
  • Name
  • Company name
  • Business email address
  • Business telephone number
  • Job title
  • Event registration information
  • Communication preferences

Information Collected Automatically Through Technology

When you visit our website, we automatically collect certain technical information, including:
  • IP address
  • Browser type
  • Device information
  • Operating system
  • Referring URLs
  • Pages visited
  • Website interaction data
This information helps us maintain website security, analyze usage patterns, and improve user experience.

Customer Data Processed Through NovelVox Products

NovelVox provides software and related services that facilitate interactions between customer-facing applications and customer-designated systems of record. Customers determine what data is processed through NovelVox products and remain responsible for complying with applicable privacy, security, and industry-specific regulations.

NovelVox acts as a service provider or processor on behalf of and under the instructions of its customers, as defined by applicable law and contractual agreements.

How We Use Information

NovelVox may use personal information to:

  • Respond to inquiries and requests
  • Provide requested information and services
  • Manage events, webinars, and marketing programs
  • Deliver communications and updates
  • Improve website functionality and performance
  • Analyze website usage and trends
  • Maintain and improve our website, products, services, and user experience
  • Maintain security and prevent fraud
  • Comply with legal and regulatory obligations

Security

NovelVox maintains administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, and destruction. While no method of transmission or storage can be guaranteed as completely secure, we continually evaluate and improve our security practices.

Types of Cookies We Use

  • Essential Cookies – Required for website operation.
  • Analytics Cookies – Help us understand website performance.
  • Functional Cookies – Remember user preferences.
  • Marketing Cookies – Support marketing, advertising, and campaign measurement activities where permitted.

Cookie Controls

You can manage cookies in several ways:

1. Browser Settings

Most web browsers allow you to view, block, or delete cookies through their privacy or security settings. You may also be able to configure your browser to notify you before cookies are stored. Because browser controls vary by browser and device, please refer to your browser provider’s help documentation for instructions. Disabling certain cookies may affect the availability or functionality of parts of the website.

2. Consent Banner

When required by applicable law, we present a cookie consent banner when you first visit the website. The banner allows you to accept or reject non-essential cookies and records your choice for future visits, subject to your browser settings and any later changes you make.

3. Preference Management

You can change your cookie preferences at any time using the website’s cookie preference or consent management tool (for example, the “Cookie Settings” link available on the site, if enabled). Your updated preferences will apply going forward and may be stored as a consent record or preference cookie. If you delete browser cookies, you may be asked to set your preferences again on a subsequent visit.

Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over other websites. Therefore, we cannot be held responsible for the protection and privacy of any information that you provide while visiting such sites. They are not governed by this Privacy Policy.

You must exercise caution and review the privacy policy applicable to the website in question.

Your Privacy Rights

Depending on applicable law, individuals may have rights to:
  • Access
  • Correction
  • Deletion
  • Restriction
  • Portability
  • Objection
  • Withdrawal of consent

These rights may vary depending on the jurisdiction in which an individual resides and may be subject to legal limitations and exceptions. NovelVox will respond to applicable requests in accordance with relevant legal requirements.

Requests may be submitted to info@novelvox.com.

International Data Transfers

Personal information may be processed in countries where NovelVox, its affiliates, service providers, or customers operate. Where required by applicable law, NovelVox implements appropriate contractual, technical, and organizational safeguards to protect personal information transferred across jurisdictions.

Data Retention

NovelVox retains personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

Policy Changes

We may update this Privacy Policy periodically. Material changes will be reflected by updating the “Last Updated” date on this page.

Children's Privacy

The NovelVox website is not directed to children under the age of 13, and NovelVox does not knowingly collect personal information from individuals under the age required by applicable law. If we become aware that such information has been collected, we will take reasonable steps to delete it.

Related Documents:

Contact Us

For questions regarding this Privacy Policy or requests relating to personal information, please contact us at:

  • Email: info@novelvox.com
  • Address: NovelVox, 802-803, 8th Floor, SSR Corporate Park, Mathura Road, Ekta Nagar (Opp NHPC Metro Station), Faridabad, Haryana (PIN Code 121003), India
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  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 100+ third-party applications.
  • 100+ third-party app integrations
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  • 350+ Deployments in 20+ Countries

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