Manage cases seamlessly with superior functionalities
Develop a more efficient and complete customer service strategy leveraging a modernized case management solution that readily integrates with the existing applications without training agents and save the complete history of cases along with dates, events, comments, and users.
Record, allocate and resolve tickets faster
Automatically populate case fields with user information
Display Instant Notification and Case Status
Advanced features to empower agents
Superpower agents with advanced case management controls that improve both agent and customer experience. Now, don’t just create cases, build brand loyalty by attaching documents to cases for enhanced agent-customer interaction. Enable agents to create unlimited escalation levels without any restrictions.
Attach documents to cases
View complete case history
Easy to set up and customize
Go live faster and improve productivity with a flexible case management environment supporting multiple concurrent categories on a single installation. Automatically populate new input fields with on-call caller information while creating a new case.
Configurable case fields, categories, properties, and notifications
Seamless User Mapping and SLA Management
View Cases, Edit Cases, Hide/unhide columns, Print, and more