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Case Management

Record, allocate, and resolve with Modernized Case Management tool

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Case Management
14+

Years of Expertise

300+

Deployments in 20+ Countries

98.7%

Retention Ratio

Manage cases seamlessly with superior functionalities

Develop a more efficient and complete customer service strategy leveraging a modernized case management solution that readily integrates with the existing applications without training agents and save the complete history of cases along with dates, events, comments, and users.
  • Record, allocate and resolve tickets faster
  • Automatically populate case fields with user information
  • Display Instant Notification and Case Status
Case Management
Case Management

Advanced features to empower agents

Superpower agents with advanced case management controls that improve both agent and customer experience. Now, don’t just create cases, build brand loyalty by attaching documents to cases for enhanced agent-customer interaction. Enable agents to create unlimited escalation levels without any restrictions.
  • Out-of-the-box escalation
  • Attach documents to cases
  • View complete case history

Easy to set up and customize

Go live faster and improve productivity with a flexible case management environment supporting multiple concurrent categories on a single installation. Automatically populate new input fields with on-call caller information while creating a new case.
  • Configurable case fields, categories, properties, and notifications
  • Seamless User Mapping and SLA Management
  • View Cases, Edit Cases, Hide/unhide columns, Print, and more
Case Management

Seamless Integration with

aurus
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