Time has witnessed many business evolutions and one of them is the contact center. With new technologies stepping in, communication has become more advanced and integrated. From a single line call center, things have progressed to digitally-ready omnichannel communication.
Today, the contact center offers personalized customer experience, faster resolution, and reduced operational costs. Let’s see the technology advancements experienced with the advent of various contact centers solutions.
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Ravi Jain
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