EXECUTION LAYER FOR CISCO CONTACT CENTER
Execute Every Interaction Reliably Across Complex Cisco Environments
Turn Cisco into a Reliable
Execution Layer Across Systems
Agent Accelerator
CTI
CCIP
iVision Wallboards
Healthcare Experience Accelerator
Use Case Flow: Cisco interactions trigger identity checks using demographic validation and multi-factor authentication. Data is pulled directly from EHR systems across environments—ensuring verification workflows are completed without failure.
Benefits: Stronger security. Faster verification.
Use Case Flow: Agents and workflows connect to scheduling systems in real time across integrated platforms. Appointments can be booked, changed, or canceled instantly—without workflow breakdowns.
Benefits: Less admin effort. Better patient experience.
Use Case Flow: Medication data and approval workflows are retrieved and executed across EHR systems during the interaction—ensuring complete processing without delays./p>
Benefits: Faster processing. More accurate support.
Use Case Flow: Agent Accelerator displays clinical history, billing data, and past interactions from multiple systems at the start—enabling complete, context-driven execution.
Benefits: Better context. Faster resolution.
Banking & Credit Union Experience Accelerator
Use Case Flow: Caller ID triggers instant retrieval of account details, transactions, and loan data from core systems—ensuring agents start with complete context.
Benefits: No manual search. Lower AHT.
Use Case Flow: CCIP pulls real-time data from multiple core systems—ensuring consistent access across environments without delays or mismatches.
Benefits: Accurate answers. No system switching.
Use Case Flow: Fraud signals surface during live interactions, triggering verification workflows across systems—ensuring secure execution without gaps.
Benefits: Faster response. Lower risk.
Use Case Flow: Agents access loan schedules, risk indicators, and next steps across systems—ensuring workflows are completed without dependency on multiple tools.
Benefits: Better guidance. Fewer escalations.
Use Case Flow: Core systems trigger outbound calls or messages through Cisco—executed reliably across systems with full coordination.
Benefits: Proactive service. Reduced inbound load.
Automotive Experience Accelerator
Use Case Flow: Cisco connects with scheduling tools and DMS platforms across systems. Appointments are managed in real time without execution gaps.
Benefits: Fewer errors. Faster service flow.
Use Case Flow: Warranty data and claim status are retrieved across systems at interaction start—ensuring complete visibility and execution.
Benefits: Faster resolution. Full traceability.
Use Case Flow: Recall data triggers outbound campaigns with structured tracking—executed reliably across systems.
Benefits: Better compliance. Proactive outreach.
Use Case Flow: Payments follow PCI-compliant workflows across systems with secure handling of sensitive data—ensuring consistent execution.
Benefits: Safe transactions. Lower compliance risk.
Built for Complex Cisco Environments—
On-Premise, Cloud, and Hybrid
No need to rip and replace
Built for legacy + hybrid environments
Reliable cross-system execution
Rapid implementation
Flexible customization
Integrate with a Range of Business
Platforms and Tools for Exponential Results
