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NovelVox + VinSolutions | Connected Dealership Workflows

VinSolutions on Screen, Self-Service Without a Rep

Agent Accelerator for Your Team, CCIP for Your Customers

Agent Accelerator puts the VinSolutions Connect CRM record, including lead type, deal stage, showroom visit status, and co-buyer contact, on the agent’s screen the moment a call connects. On chat, messaging, and email, agents pull it up by phone number or email. Each call is logged to Connect CRM when it ends.
CCIP handles supported requests in self-service, verifying callers, creating leads, and scheduling appointments and callbacks in VinSolutions without a rep on the line.
See VinSolutions in Action
VinSolutions Data, Loaded Before the Greeting

18+

Years in Regulated CX

1000+

Installations

1.2B+

Workflows Executed Annually
The Search Tax on Every Interaction

The Search Tax on Every Interaction

In the fast-moving automotive industry, an informed response keeps a lead moving. Before a rep says hello, the useful answers are already in Connect CRM: what type of lead this is, where the deal stands, and whether the customer has visited the showroom. When the rep has to look them up, the conversation starts with searching instead of selling. When a BDC rep transfers the call to a salesperson, the earlier call needs to be logged in Connect CRM.
Self-service has its own version of the problem: when a routine request like booking an appointment or asking for a callback needs an agent, the queue grows and the lead waits.
Agent Accelerator puts that context on screen when the call connects. CCIP lets customers complete supported requests in self-service.

How It Works

From Ring to Record

Agent Accelerator

  • Identifies the caller from caller ID, or lets the agent search by phone number or email, and shows every match when there is more than one.
  • Loads the customer profile and lead details, including lead type, deal stage, showroom visit status, and co-buyer contact, as soon as the call connects or the agent selects a match.
  • Logs call details and outcomes to Connect CRM when the call ends, with no manual entry, so the next person sees them.
Learn More
From Ring to Record, for Agent Accelerator
Self-Service Without a Rep, for CCIP

Self-Service Without a Rep

CCIP

  • Identifies the caller from caller ID or from the phone number or email entered in the IVR, then verifies the caller.
  • Creates new leads from self-service interactions, or schedules a follow-up task, callback, or appointment in Connect CRM.
  • Captures interaction details, durations, and transcript or recording links in VinSolutions after each self-service interaction.
Learn More

What Changes

Zero Lookup Time

Reps Open With Where the Lead Stands

On inbound calls, lead type, deal stage, and showroom visit status are on screen when the call connects, giving the rep the context to move the conversation forward.

Routine Requests Stay Out of the Agent Queue

In self-service, CCIP verifies callers, books appointments, schedules callbacks, and captures new shoppers as leads, so agents can focus on the conversations that need a person.
Routine Requests Resolve Without a Rep
One Record, No Reconciliation

Handoffs Arrive With the BDC Call Already on Record

The BDC call is logged in Connect CRM when the rep transfers it, so the salesperson and desk manager see it when they open the lead.

More Time for Moving Leads Forward

With known callers’ records loaded automatically on inbound calls, call logging handled without manual entry, and routine scheduling managed through self-service, reps can spend more time qualifying leads and handling objections.
More Time on the Deal

VinSolutions in Action

Agent-Assisted, via Agent Accelerator

The lead record, including the rep’s call log, is already in Connect CRM when the desk manager opens it.

A BDC rep qualifies a lead and transfers the call to a salesperson; the BDC rep’s call is already logged in Connect CRM, so the salesperson is not starting the pitch from zero.

A customer who inquired days ago calls back; whoever picks up sees the existing lead and its deal stage as soon as the call connects, so the conversation picks up from where the lead stands.

A shopper calls with no lead on file; the agent creates one from the workspace with lead source, lead type, and priority, so the opportunity is captured on the first call.

When no customer record matches, the agent creates an individual or business profile without leaving the workspace.

Agent-Assisted, via Agent Accelerator
Self-Service, via CCIP

Self-Service, via CCIP

A customer books an appointment through the IVR, and CCIP schedules it directly in VinSolutions.

CCIP verifies the caller before sharing account-specific information in self-service.

A customer requests a callback through the IVR, and CCIP schedules the callback or follow-up task in VinSolutions without a rep.

When a new shopper reaches the dealership through voice or digital self-service, CCIP creates the lead in VinSolutions so the opportunity is captured from the first contact.

Agent-Assisted and Self-Service Activity, Captured in VinSolutions

Agent Accelerator gives your reps VinSolutions lead context when the call connects. CCIP handles supported requests in self-service. Together, they bring agent-assisted and self-service activity into the same CRM.
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Overview

  • Log BDC calls in Connect CRM for the salesperson
  • Verify callers, create leads & book appointments in self-service
  • 1.2B+ Workflows Executed Annually
  • 18+ Years in Regulated CX
  • 1,000+ Installations

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  • (928) 864-5100

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  • About Yourself

Overview

  • Log BDC calls in Connect CRM for the salesperson
  • Verify callers, create leads & book appointments in self-service
  • 1.2B+ Workflows Executed Annually
  • 18+ Years in Regulated CX
  • 1,000+ Installations

In a hurry?

Connect with us right away through instant chat.

  • (928) 864-5100

See NovelVox and VinSolutions Work Together

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