Powering AI for Regulated Industries
Agent Accelerator for Dialpad — Your Agents Already Have Dialpad. Now Give Them the Context to Use It.
A connected call means nothing without connected data. Agent Accelerator is a unified desktop that brings live patient records, member accounts, and ownership histories automatically together— one screen, before the first word.
17+
Years of Expertise
350+
Deployments in 20+ Countries
90%
Customer Retention Ratio
Dialpad Connects the Call. Agent
Accelerator Unifies the Data.
Dialpad’s AI handles conversation intelligence. But without live access to your EHR, core banking platform, or dealer management system, your agents are still piecing together context manually — mid-call, under pressure. As a patient, member, or vehicle owner expects better, Agent Accelerator brings it all to one screen.
Live data from Epic, Jack Henry, CDK Global, Salesforce, and more — surfaced automatically on every Dialpad call
Full customer, patient, member, or owner profile on one screen — no tabs, no toggling, no asking twice
Dialpad’s AI works smarter when your agents start with the full picture
The Deepest Integration
Library Built for Dialpad
Healthcare, financial services, and automotive each run on specialized platforms that generic integration layers don’t reach. Agent Accelerator ships with 100+ prebuilt connectors for the exact systems your industry depends on — ready to deploy without custom development.
Healthcare
Banking & Credit Union
Automotive
CRM & Ticketing
Verified Before the First Word. Every Single Call.
Every second spent re-verifying a caller erodes trust in regulated industries. Agent Accelerator auto-identifies the caller the instant the call hits Dialpad — matching them to their record, surfacing active alerts and ownership details, and presenting everything the agent needs before they pick up.
- Automatic caller identification and record match on every inbound Dialpad call
- Patient records, member data, and vehicle ownership details — including alerts and flags — displayed before the agent responds
- Verification completed before hello, not during it
The Right Context for Every Call Type — Loaded Automatically
A prescription refill, a fraud alert, a warranty claim, and a service appointment don’t belong on the same screen. Agent Accelerator reads Dialpad’s call routing signals and loads the relevant layout and live data instantly — so agents are already in context when they connect, not configuring their workspace while a customer waits.
- Dynamic screen layouts triggered by Dialpad call routing variables
- Call-specific data and workflows surface the moment the agent connects — whether it's a billing query, card dispute, or recall notification
- Fewer transfers, faster resolution, higher first-call resolution rates
Industry-Ready from Day One. Yours to Evolve from Day Two.
Agent Accelerator ships with prebuilt templates purpose-built for healthcare, banking, credit union, and automotive contact centers — so deployment starts with a working foundation, not a blank canvas. When your workflows change, your desktop changes with them — without IT involvement.
- Prebuilt templates to go live faster
- Department-level configuration — care coordination, phone banking, fraud, service scheduling, warranty, and more
- Full branding control — logo, colors, and fonts across every agent workspace
Your Operations Team Controls the
Desktop. No Developers Required.
Dialpad users chose simplicity. Agent Accelerator keeps it that way. The no-code Drag & Drop Designer puts your operations team in full control — build, adjust, and redeploy agent workspaces in minutes without raising a single IT ticket.
Drag and drop to build or update any desktop layout as requirements evolve
Prebuilt gadgets for knowledge base, case notes, service history, call logging, and more
Changes go live immediately — no code, no tickets, no vendor dependency
Our Featured Integrations
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals.
