AGENT ACCELERATOR FOR DIALPAD CONTACT CENTER
Give Dialpad Agents the Systems to Act — Not Just Talk
Agents operate with full context and execution capability — accessing and acting across systems in real time, from a single unified workspace.
17+
Years of Expertise
350+
Deployments in 20+ Countries
90%
Customer Retention Ratio
Dialpad Connects the Call.
Agent Accelerator Unifies the Data.
Dialpad gives you conversation intelligence. But intelligence without execution is incomplete. Agent Accelerator connects your CRM, EHR, core banking, and operational systems directly into the Dialpad interface — so agents don’t just know what the customer needs, they act on it in real time without leaving the call.
Live data from Epic, Jack Henry, CDK Global, Salesforce, and more — surfaced automatically on every Dialpad call
Agents execute actions across systems — update records, log cases, process requests — from one workspace
Dialpad’s AI works smarter when agents start with full context and can close the loop immediately
Real-Time Context Means Nothing
Without Real-Time Execution
Knowing what the customer needs is only half the job. Agent Accelerator ensures agents can act on that knowledge instantly — retrieving from one system, updating another, confirming in a third — all within a single Dialpad interaction, without breaking flow or switching screens.
Every interaction handled from one workspace — no tab switching, no copy-pasting
Every system updated in real time during the live call
Every step completed before wrap-up — no callbacks, no follow-ups, no dropped actions
Caller Identified. Context Loaded. Before You Say Hello.
Agent Accelerator auto-identifies the caller the instant the call hits Dialpad — matching them to their record and surfacing everything the agent needs before they respond. Agents greet by name, skip re-verification, and open with solutions instead of questions.
- Automatic caller identification and record match on every inbound Dialpad call
- Patient records, member data, and vehicle ownership details — including alerts and flags — loaded before the agent speaks
- Verification completed before hello, not during it
The Right Workspace for Every Call Type — Loaded Automatically
A prescription refill, a fraud alert, a warranty claim — each needs different data and different actions. Agent Accelerator reads Dialpad’s call routing signals and loads the relevant layout, live data, and executable workflows instantly. Agents are in context before they connect.
- Dynamic screen layouts triggered by Dialpad call routing variables
- Call-specific data and executable workflows surface the moment the agent connects
- Fewer transfers, faster resolution, higher first-call resolution rates
100+ Prebuilt Connectors for
the Systems AI Needs to Act On
Agent Accelerator ships with the broadest integration library for Dialpad — built for the industries where AI-assisted interactions must connect to real systems of record. No custom development. No waiting on IT.
Healthcare
Banking & Credit Union
Automotive
CRM & Ticketing
Built for Your Industry’s Workflows. Operations Controls It.
Agent Accelerator ships with industry-specific templates for healthcare, banking, credit union, and automotive — so agents see only what’s relevant to their role. When workflows change, your operations team updates the desktop directly via drag-and-drop — no IT ticket, no developer, no delay.
- Prebuilt industry templates to go live faster
- Department-level configuration — care coordination, phone banking, fraud, service scheduling, and more
- No-code Designer Studio — operations teams build, modify, and deploy changes independently
Our Featured Integrations
See Dialpad Agents
Execute — Not Just Respond
We’ll show you how Agent Accelerator turns Dialpad’s conversation intelligence into real-time system execution — using your systems, your workflows, your industry.
