Industry Intelligence for NICE CXone
Agent Accelerator for NICE CXone — Full Customer Context Before Interaction Starts
NICE CXone runs your contact center operations. Agent Accelerator connects your agents to the systems that hold the answers — Epic, Jack Henry, CDK Global, and more. Result, all answers on one screen.
17+
Years of Expertise
350+
Deployments in 20+ Countries
90%
Customer Retention Ratio
One Screen. Every System. Every Interaction.
Agent Accelerator gives your agent access to all data through one single desktop. Patient records from Epic, member accounts from Jack Henry, vehicle histories from CDK Global — unified into a single workspace that loads automatically on every inbound interaction.
Automatic screen pop surfaces patient, member, or vehicle owner details before the agent speaks
Eliminates system switching across EHR, core banking, and DMS platforms
Reduces Average Handling Time by up to 40% by eliminating manual lookups mid-call
Authentication That Doesn't
Slow the Interaction Down
In regulated industries like healthcare, banking, and automotive, identity verification is non-negotiable. Agent Accelerator structures authentication directly into the agent workflow — pulling verification data from the systems your organization already relies on, without manual lookups or repeated questioning.
ANI-based lookup and security questions drawn from the connected systems
OTP and secure token delivery via SMS or email, within the agent desktop
Biometric validation support — voice or fingerprint — for elevated security
Complete Context for Patients, Members, and Vehicle Owners
A patient calling about a prescription refill. A credit union member disputing a transaction. A vehicle owner checking warranty coverage. Each interaction requires different data — Agent Accelerator surfaces the right profile automatically, with full history, from the right system.
- Patients records like demographics, prescription, billing data, etc. from EHRs
- Members information like account details, transaction history, loan data etc. from core systems
- Vehicle owners profile, service activity log, and dealership details from CDK Global
A Desktop Built for Regulated Workflows, Not Just Fast Ones
Speed without structure creates compliance risk. Agent Accelerator gives NICE CXone agents a configurable, governed workspace — built to match the workflow requirements of healthcare, financial services, and automotive environments where every interaction carries accountability.
- No-code drag-and-drop designer studio for operations teams to configure with ease
- Industry-specific templates for you to go live without building from scratch
- Role-based interface configuration let agents access only relevant data and actions
Workflow Automation That Eliminates Wrap-Up Overhead
After the call is where time is lost. Agent Accelerator automates the tasks agents handle manually today — logging, updating records, tagging interactions — so wrap-up time drops and accuracy improves across every vertical.
- Automated call activity logging captures interaction details directly into business systems
- Authentication, processing, and call wrap-ups streamlined within the one workspace
- Agents add, manage, and update records without leaving the NICE CXone environment
100+ Integrations. Deployed Your Way.
Agent Accelerator connects to the systems your organization runs on — whether those systems are in the cloud, on-premises, or both. With the largest library of contact center integrations in the market, NovelVox works with what you have, not against it.
100+ prebuilt integrations spanning EHR, core banking, DMS, CRM, and others
Fully cloud or on-premises/cloud hybrid — works whether your core systems are
From 20 seats to enterprise scale, with per-seat subscription licensing
Our Featured Integrations
Healthcare
Banking & Credit Union
Automotive
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals.
