AGENT ACCELERATOR FOR RINGCENTRAL CONTACT CENTER
Turn RingCentral Agents into High-Performance Operators
Agent Accelerator enables agents to execute workflows across systems faster and more accurately — without manual workarounds or screen switching.
17+
Years of Expertise
350+
Deployments in 20+ Countries
90%
Customer Retention Ratio
RingCentral Handles the Call.
Agent Accelerator Removes Every Obstacle
to Resolving It.
RingCentral connects your agents to customers. But when agents have to manually hunt across CRMs, core banking platforms, and EHRs to find information mid-call, productivity collapses. Agent Accelerator brings every system into a single RingCentral workspace — so agents execute faster, with less effort, on every single interaction.
Full customer profile surfaces automatically on every inbound call — no manual search
Read and write across all connected systems without leaving the RingCentral interface
Every interaction resolved from one screen — zero tab switching, zero copy-pasting
Less Switching. Faster Execution. Higher Output Per Agent.
Every time an agent switches screens, productivity takes a hit — and it compounds across hundreds of daily interactions. Agent Accelerator eliminates the switching entirely. Agents access, update, and act on every system they need from inside RingCentral, without interrupting interaction flow.
- All systems accessible from one workspace — CRM, EHR, core banking, ticketing
- Actions executed in real time during the live interaction — no post-call cleanup
- Agents handle more interactions per shift without increased cognitive load
Know Who’s Calling. Be Ready Before You Answer.
Agent Accelerator identifies the caller the moment the call lands in RingCentral and surfaces their full record automatically. Agents greet by name, verify instantly from live data, and open with answers — not questions. The first 60 seconds of every interaction stop being wasted.
- Caller record surfaces automatically on call arrival — name, account, history, alerts
- Agents greet customers by name from the first word — no asking them to identify themselves
- Verification from live system data — customers never repeat themselves
IVR Selection Loads the Right Screen. Automatically.
Not every call is the same, and agents shouldn’t have to configure their workspace mid-interaction. Agent Accelerator reads RingCentral IVR inputs and automatically loads the right screen layout and relevant data before the agent connects. Agents start in context every time.
- Screen layouts switch dynamically based on IVR call routing variables
- Agents receive call-specific data and workflows the moment they connect
- Faster resolution, fewer transfers, higher first-call resolution rates
100+ Prebuilt Integrations.
Zero Development Required.
Agent Accelerator ships with the broadest integration library for RingCentral — covering every system your agents need to access. No custom development, no integration backlogs, no dependency on IT to add a new system.
CRM
Ticketing
Banking & Credit Union
Healthcare
Every Team Gets the Desktop
That Fits Their Workflow.
Phone banking, loans, fraud, collections, care coordination — each team has different systems, different workflows, and different data needs. Agent Accelerator gives every department a purpose-configured desktop without any coding, IT projects, or vendor dependency.
Industry-specific templates for healthcare, banking, credit union, and automotive
Department-level desktop configuration — agents see only what’s relevant to their role
Brand-aligned interface — logo, colors, and fonts across every workspace
Operations Updates the Desktop.
No Developer Needed.
When workflows change, your operations team shouldn’t be waiting on IT. Agent Accelerator’s no-code Drag & Drop Designer puts your team in full control — build, modify, and redeploy desktop configurations in minutes.
Drag-and-drop studio — operations teams make changes independently
Library of prebuilt gadgets — knowledge base, case notes, call logging, service history, and more
Changes go live immediately — no code, no tickets, no waiting
FAQ
RingCentral handles telephony — call controls, queue management, and communication. Agent Accelerator adds the execution layer: it connects your back-office systems to the agent’s workspace so every inbound call surfaces full customer context and enables agents to act across systems in real time, without switching screens.
RingCentral’s native interface gives agents call controls but no customer context. Agents must manually open CRMs, EHRs, or core banking systems, look up the caller, and piece together information across multiple tabs — increasing handle time and error risk on every call.
Agent Accelerator supports 100+ integrations including Salesforce, MS Dynamics, HubSpot, Epic, Oracle Health, Meditech, Fiserv, FIS, Jack Henry, Symitar, Corelation, Zendesk, ServiceNow, Freshdesk, and more — with open API support for custom integrations.
You need an active RingCentral Contact Center environment. NovelVox handles the integration layer — no rebuilding of existing infrastructure required. Deployment is typically completed in weeks, not months.
Yes. Agent Accelerator supports omnichannel interactions — including chat and email — so agents work from the same unified desktop regardless of how the customer contacts you.
See It Running Inside Your
RingCentral Environment
We’ll show you how Agent Accelerator removes friction, reduces switching, and turns your RingCentral agents into high-performance operators — using your systems, your workflows, your industry.
