Purpose-Built for RingCentral Contact Centers
CCIP for RingCentral — Power Your Human and AI Agents With Complete Context
RingCentral powers your contact center. But without live data from your core systems, your IVRs guess, your bots deflect, and your agents still put customers on hold. CCIP fixes it all.
17+
Years of Expertise
350+
Deployments in 20+ Countries
90%
Customer Retention Ratio
Make Your RingCentral IVRs
and Bots Actually Intelligent
A RingCentral IVR that can’t access live data can only read back static menus. CCIP connects your RingCentral self-service layer directly to your core systems — so your IVRs and IVAs can verify identities, retrieve account information, trigger actions, and resolve queries without involving a human agent at all.
Live data access for IVR, IVA, and chatbot interactions — not static scripted responses
Self-service flows that actually complete transactions, not just collect information
Reduced inbound call volume as routine queries resolve themselves end-to-end
The Broadest Integration Library
for RingCentral Contact Centers
Your contact center runs on more than RingCentral. CCIP bridges the gap between RingCentral and every core system your business depends on — with 100+ prebuilt, certified integrations that are ready to deploy without custom development.
Healthcare
Banking & Credit Union
CRM
Ticketing
Real-Time Data — At Every Touchpoint, Every Time
The biggest failure point in contact center AI isn’t the AI — it’s the missing data behind it. CCIP ensures that every interaction in your RingCentral environment, whether it’s an IVR call, a chatbot session, or a live agent conversation, is backed by live, accurate data pulled directly from your source systems at the moment it’s needed.
- Real-time data retrieval from core systems on every interaction — no stale cache, no delays
- Consistent context across voice, chat, and digital channels within RingCentral
- Agents, bots, and IVRs all working from the same live data source simultaneously
Execute Backend Actions — Not Just Look Them Up
Most integrations stop at data retrieval. CCIP goes further. It enables your RingCentral environment to execute real backend actions — updating records, triggering workflows, scheduling appointments, processing requests — directly from within the interaction, without routing to another system or requiring manual follow-up.
- End-to-end workflow execution from within RingCentral — retrieve, act, and update in one flow
- Agentic AI support — bots that don't just respond but complete tasks in connected systems
- Eliminates after-call work by automating record updates and case logging at interaction close
Deploy on Your Terms — On-Prem, Cloud, or Hybrid
Your infrastructure is yours. CCIP works within it — not against it. Whether your core systems sit on-premises and your contact center is in the cloud, or you’re running a fully cloud-native stack, CCIP acts as the secure gateway between RingCentral and your back-end systems without requiring you to change how either side is deployed.
- On-prem, cloud, or hybrid deployment — full flexibility with no architectural compromise
- Acts as the integration gateway between on-premises back-end systems and RingCentral's cloud
- Enterprise-grade compliance built in — HIPAA, PCI-DSS, and GDPR across all deployment models
Go Live in Weeks — Not Months
Enterprise integrations don’t have to mean enterprise timelines. CCIP ships with prebuilt connectors, ready use-case flows, and standardized APIs for the most common contact center scenarios — so your team can launch AI-enabled, data-connected experiences on RingCentral without lengthy back-end development projects.
Prebuilt connectors and out-of-the-box use cases for immediate deployment
Standardized APIs that eliminate the need to rebuild back-end logic from scratch
Faster time-to-value — from contract to live contact center in weeks, not quarters
FAQ
CCIP — Contact Center Integration Platform — is NovelVox’s middleware layer that connects RingCentral to your core business systems in real time. It sits between RingCentral and your back-end platforms, enabling live data retrieval, workflow execution, and backend actions across IVR, IVA, chatbot, and agent interactions — without rebuilding your existing infrastructure.
Standard API integrations connect two systems for data exchange. CCIP goes beyond that — it standardizes connections across multiple systems simultaneously, enables end-to-end workflow execution, and comes with 100+ prebuilt connectors for the most common healthcare, banking, and credit union platforms. You get faster deployment, broader coverage, and full workflow automation rather than point-to-point data lookups.
Without CCIP, your RingCentral IVRs and bots have no access to live customer or patient data. They can collect inputs but can’t verify identities, retrieve account information, or complete transactions. CCIP gives them the live data layer they need to actually resolve queries in self-service — not just route them to an agent.
CCIP supports 100+ integrations including Epic, Oracle Health, Meditech, Athenahealth, Fiserv, FIS, Jack Henry, Symitar, Corelation, Salesforce, MS Dynamics, ServiceNow, Zendesk, and more — with open API support for custom or legacy systems.
CCIP is built with enterprise-grade compliance across HIPAA, PCI-DSS, and GDPR — with certified, secure API integrations to major core platforms. Compliance is built into the architecture, not added as an afterthought.
CCIP supports on-premises, cloud, and hybrid deployments. It acts as the secure gateway between your on-premises back-end systems and RingCentral’s cloud infrastructure — giving you full flexibility without compromising security or performance.
With prebuilt connectors and ready use-case flows for common scenarios, most deployments go live in weeks. The exact timeline depends on the number of integrations and customizations required — but you won’t be looking at a multi-quarter implementation project.
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals.
