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⦿ Understanding the banking customer journey. ⦿ Live Chat helps banks discover common queries.
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⦿ Need to map past interactions. ⦿ Adopting ML and Conversational AI
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⦿ Agents communicate & collect accurate insights. ⦿ Adopted an intuitive, unified desktop.
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⦿ Chatbots are available to assist in real-time. ⦿ Handle multilingual conversations in different time zones.
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⦿ Mapping customers' journeys is essential. ⦿ Understanding of customers and their requirements.
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⦿ Customers prefer multiple channels & platforms. ⦿ Ensures real-time data synchronization.
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⦿ Gauge the customers interacting digitally. ⦿ Deploy biometric-based security solutions.
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⦿ Banks protect customers' sensitive information. ⦿ Deploy encryption to enhance the security level.