Boost agent performance with omni-channel enabled Computer Telephony Integration (CTI)
By: Rahul Mishra
CTI stands for Computer Telephony Integration. But don't let the fancy name scare you! It's like a magic bridge that connects phones and computers for super-smooth communication.
What is CTI Connector?
No more guessing games! CTI Connector shows caller details, history, and more, making each interaction personalized and seamless.
Instant Insights
Say goodbye to long holds! CTI Connector empowers agents to solve issues faster, boosting customer satisfaction.
Speedy Solutions
Agents become superheroes with CTI Connector. They have all the tools they need at their fingertips to provide top-notch assistance.
Superb Support
When customers feel understood, they're happier. CTI Connector ensures every interaction feels tailored and special.
Happy Customers
CTI Connector collects data, so businesses can learn and grow. It's like a crystal ball helping you predict customer needs!
Interacting with customers was never this smooth. Introducing the Smart CTI Connector by NovelVox - a handy technology that uplevels customer experience and fuels agent productivity by integrating with third-party apps.