Patient and Member Experience in Healthcare   Top 5 Trends in 2023

By - Rahul Mishra


In 2023, the healthcare industry is expected to undergo significant changes in patient and member experiences.


Here are some of the trends that are predicted to emerge in the upcoming years.

Trend 1: Remote patient monitoring (RPM)

Remote Patient Monitoring (RPM) is a crucial tool for continuous care during COVID-19. RPM provides accurate data, improves patient experience, and enables nurses to innovate new methods. Customized scripting and virtual lobbies allow healthcare professionals to seamlessly guide patients from initial contact.

Trend 2: Personified patient engagement

The pandemic led to patients cancelling appointments, but telemedicine provided a solution. Telehealth allows virtual healthcare and personalization, reducing operational costs and staff dependency. A unified agent desktop offers a 360-degree view of the patient journey, automates tasks, and enables easy communication with providers.

Trend 3: Rapid advancement of AI & ML

Agile technologies like AI and ML in healthcare can simplify predicting, diagnosing, monitoring, and treatment of diseases, while enabling personalized patient care. ML tools like NLP and text mining break down data silos, while conversational chatbots and AI bots provide continuous collaboration with patients, enhancing patient engagement and value-based care.

Trend 4: Self-service patient portals

Self-service patient portals can enhance patient engagement and optimize communication with healthcare providers. IVR technology can be used to deflect calls from live agents, while NLP and speech recognition can proactively address patient concerns. Integrating patient portals with CRMs can help providers access the holistic history of a patient and reduce data management costs.

Trend 4: Autonomous mobile robots (AMRs)

Intelligent automation technologies, such as RPA and mobile robots, can simplify supply delivery and reduce manual workload, freeing up healthcare providers to concentrate on patient care. Additionally, robots can improve clinical flows, while automation software can track inventory and place orders to ensure supplies are always in stock.